What is most valuable?
The feature most valuable to me is the ability to track training through the analytics feature. Other features that benefit me in my role are the proxy enrollment function and the materials function. The analytics feature could be better: I have had instances of incorrect reporting in the past. Proxy enrollment allows me to assign training to an entire department. The materials function is useful to me because there are multiple ways that I can add content to a learning object.
How has it helped my organization?
An example of how Cornerstone OnDemand’s learning module has improved the way my organization functions is that we can now better respond to audit requests regarding training. Previously, audit requests for proof of training were difficult to fulfill because training records were added to a database on a monthly basis. Now training can be recorded in real time and, as a result, our records are more up-to-date.
What needs improvement?
This product could have more features and ways to deliver training. Some of the learning objects, such as the external training form, are very rigid in how you can interact with them.
For how long have I used the solution?
My organization has used Cornerstone OnDemand for almost two years now.
What do I think about the stability of the solution?
So far, we have had no issues with stability.
What do I think about the scalability of the solution?
So far, we have had no issues with scalability.
How are customer service and technical support?
The technical support for Cornerstone OnDemand’s learning module is good enough. Problems get solved in a timely manner, although their representatives could use more soft skills.
Which solution did I use previously and why did I switch?
My organization previously used a different solution. We switched because our corporate headquarters said that we were going to switch.
What about the implementation team?
The setup appeared fairly complex. We spent many hours with our IT department before Cornerstone was ready to use; but I do not know whether the complexity was due to my own organization Cornerstone OnDemand. One of the complexities was that we had trouble getting a sign-in page for non-SSO users. Other than that, I was not involved in much of the setup process.
What's my experience with pricing, setup cost, and licensing?
I have no advice regarding pricing and licensing. I was not involved in that process.
What other advice do I have?
Be very thorough and get a consultant to come in and train you on how to use Cornerstone OnDemand. Be ready to dedicate at least one person to this project.