Cornerstone OnDemand Review
Allows for a federated, single-system, learning management practice.

Valuable Features

Learning management and reporting are the most valuable features.

Improvements to My Organization

We replaced our previous Learning Management System (LMS) for improved e-learning delivery. From an organizational point of view, it allows for a federated, single-system, learning management practice across different countries and companies (of the same group).

Its flexibility allows different configurations for different areas of the company while keeping it all together. Reporting and data delivered to the end user is also much improved over our previous reality.

Room for Improvement

There is always room for improvement. I would like to see improvement in notification management and administration.

Notification management, while it has improved a bit in the past years, is still a bit cumbersome and error prone. E-mails are tied to triggers, and while there are plenty of triggers available, each email template needs to be activated one by one, and each language is a different template. So that entails lots of clicks for the training administrators.

Several features could improve the situation markedly – from creating “mail packs” (instead of activating one email at a time, activating pre-defined groups) and, of course, creating multi linguistic templates, where the user automatically would receive the email version of his selected language.

Use of Solution

We have used it for six years.

Deployment Issues

We encountered no deployment issues with the LMS itself.

Stability Issues

There were no significant stability issues.

Scalability Issues

We did not have any scalability issues. It handled the international expansion and the global deployment of quite large (500 MB) courses (10k+ users at the same time) without any issues.

Customer Service and Technical Support

Customer Service:

I would give customer service a rating of 8/10.

Technical Support:

Technical Support has improved. Sometimes one still receives inaccurate answers based on a misinterpretation of the question. There is no further input from the client restating the initial issue. It is usually fast and reliable.

Initial Setup

The initial setup was fairly simple in a technical sense. It was a breeze. The organizational realities and culture are somewhat more complex.

Implementation Team

Initial deployment was a mix between vendor and a third-party consulting company quite a few years ago. Afterwards, new deployments on an international level were done in-house. I would give them an expertise rating of 7/10.

Other Solutions Considered

We evaluated Saba, CLIX, SumTotal, and Moodle.

Other Advice

Start by getting training in the product so you can actually understand the options and impact.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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