Kaseya VSA Review

An integrated IT systems management platform with a good patch management feature


What is our primary use case?

We use Kaseya VSA for software and patch management.

What is most valuable?

I like the remote control, audit, inventory, patch management, software management, and monitoring features.

What needs improvement?

The agent-based monitoring solution can be improved. I think they need to be updated. The remote control feature could be better. It would also help if they had a mobile device management feature.

For how long have I used the solution?

I've been working with Kaseya VSA for more than a year.

What do I think about the stability of the solution?

Sometimes patching is unreliable. I haven't encountered any other issues.

How are customer service and technical support?

Technical support is good. If I have inquiries, issues, or a troubleshooting encounter, I can raise a ticket on their website and ask for support. 

On a scale from one to five, I will give technical support a four. 

I gave them a four because they don't always fix the issues that I encounter. For example, they suggest fixing the problem on the next version or the next enhancement.

How was the initial setup?

The initial setup was difficult for me. It would help if you had the license and SQL driver for onboarding successfully.  

What's my experience with pricing, setup cost, and licensing?

I think it costs more than ManageEngine.

What other advice do I have?

I can still recommend this product. It'll help do technical tasks like remote control, patching, monitoring, audit, or inventory. You can also monitor devices in the production or the company's environment. But it's not a perfect solution.

On a scale from one to ten, I would give Kaseya VSA an eight.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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