One Identity Manager Review

It is easy to configure, as it is mostly UI based.


What is most valuable?

Some valuable features are:

  • Easy to configure, as it is mostly UI based
  • Reporting
  • Dashboard

How has it helped my organization?

It has improved the user life cycle operations and IT shop functionalities for our organization.

What needs improvement?

There is a need to improve the use case documentation and coding templates. This product has some limitations when it comes to use case documentation. Generally, when we have any different scenario, we need to post in the blog and only then we will get answers.

For how long have I used the solution?

I have been using this product for the last two years. I have been using the Quest One Identity Manager (version 7.0, 7.1), Authentication Services (latest version), Password Manager (version 5.6.3), Privileged Access Management (latest version).

What do I think about the stability of the solution?

I have not encountered any stability issues.

What do I think about the scalability of the solution?

I have not encountered any scalability issues.

How is customer service and technical support?

Technical support replies within 1-2 business days. The Quest blog is very useful where the experts will answer the queries mostly on the same day.

Which solutions did we use previously?

Previously, we were using more complicated solutions.

How was the initial setup?

The initial setup, installation and basic configuration are straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing/licensing policy is less when compare to other leading other solutions.

Which other solutions did I evaluate?

We evaluated other options such as SailPoint, CA and Oracle.

What other advice do I have?

This product is very effective and has more capabilities than any other.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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