One Identity Manager Review

The data can be manipulated using SQL queries and commands. There are too many configuration interfaces.

What is most valuable?

The data is easy to manipulate using SQL queries and commands.

How has it helped my organization?

The product was initially brought in to replace an unsupported solution. Later on, it became a partner self-service portal, reducing service desk calls to create accounts for business partners.

What needs improvement?

There are too many configuration interfaces. They could simplify the design to not require VB/PS coding to draw the workflows.

For how long have I used the solution?

I have used this solution for three years.

What do I think about the stability of the solution?

The initial connection to the domain and LDAP trees was painful. However, once configured, it was stable.

What do I think about the scalability of the solution?

The product scaled well. We had approximately 8000 users at the time of implementation.

How are customer service and technical support?

There is great technical support. No issues there.

Which solution did I use previously and why did I switch?

We used Novell's DirXML 1.1a. The client opted to migrate instead of upgrading.

How was the initial setup?

The initial setup was complex due to the customer’s complex environment. A third-party service provider was required for deployment.

What's my experience with pricing, setup cost, and licensing?

Licensing can be high. Quest usually bundles with other products, so you can get a better deal.

Which other solutions did I evaluate?

We only upgraded from the same vendor, Novell at the time.

What other advice do I have?

The product has its challenges, but when well configured, it can provide good results.

In Q1IM, at least the version I worked with, it wasn't very intuitive to create processes and you need to actually add code to the boxes in order to customize. I always compare with NetIQ/Microfocus as they have the designer which is easier to elaborate rules.

About the interface, they have multiple applications, such as report designer, webdesigner, designer, object browser, import tool, manager, identity manager, jobqueue info. Its a suit of apps. It takes time to get familiar with them and know which does what.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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