Quest One Identity Manager Review
It is easy to configure, as it is mostly UI based.

Valuable Features

Some valuable features are:

  • Easy to configure, as it is mostly UI based
  • Reporting
  • Dashboard

Improvements to My Organization

It has improved the user life cycle operations and IT shop functionalities for our organization.

Room for Improvement

There is a need to improve the use case documentation and coding templates. This product has some limitations when it comes to use case documentation. Generally, when we have any different scenario, we need to post in the blog and only then we will get answers.

Use of Solution

I have been using this product for the last two years. I have been using the Quest One Identity Manager (version 7.0, 7.1), Authentication Services (latest version), Password Manager (version 5.6.3), Privileged Access Management (latest version).

Stability Issues

I have not encountered any stability issues.

Scalability Issues

I have not encountered any scalability issues.

Customer Service and Technical Support

Technical support replies within 1-2 business days. The Quest blog is very useful where the experts will answer the queries mostly on the same day.

Previous Solutions

Previously, we were using more complicated solutions.

Initial Setup

The initial setup, installation and basic configuration are straightforward.

Pricing, Setup Cost and Licensing

The pricing/licensing policy is less when compare to other leading other solutions.

Other Solutions Considered

We evaluated other options such as SailPoint, CA and Oracle.

Other Advice

This product is very effective and has more capabilities than any other.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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