TeamViewer Review

It has enable me to troubleshoot issues much quicker than trying to talk someone else through things.


What is most valuable?

I love the speed of the tool and I find the dashboard to be very user-friendly. I don’t need to peck and find what I’m looking for.

How has it helped my organization?

I use this almost daily to log into users computers across the nation. It has enable me to troubleshoot issues much quicker than trying to talk someone else through things. It allows for nearly instantaneous troubleshooting.

What needs improvement?

Oftentimes, the session window blocks view of the system tray. I’d like to be able to minimize it or move it.

For how long have I used the solution?

I've used this solution for two years, including some time with previous versions.

What was my experience with deployment of the solution?

I have installed it on several devices without issue.

What do I think about the stability of the solution?

We had no issues with the performance.

What do I think about the scalability of the solution?

It's been able to scale for our needs.

How are customer service and technical support?

I haven't ever needed to use it.

Which solution did I use previously and why did I switch?

I used to use LogMeIn but it seemed cumbersome and slow.

How was the initial setup?

It's easy and I have had novices install it no problem.

What about the implementation team?

I personally did an individual implementation as needed on a gradual basis until we were all using it.

What other advice do I have?

Do it, but try the free basic version first.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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author avatarDBA Manager at a media company with 1,001-5,000 employees
Vendor

Logmein is a great tool for IT support. It help to address my problems remotely.