What is our primary use case?
Company-wide, it is used a lot for flow charts. From an IT perspective, we use it quite a bit for network diagrams and documentation. The Human Resources team uses it for organizational charts.
In terms of deployment, we have a kind of mixed deployment. I tend to use an on-prem version that is loaded directly on my machine. We are all Office 365, so a bulk of our users use it as a cloud-based downloadable solution, which is a part of their Office 365 implementation.
How has it helped my organization?
It helps us to secure business and C-suite leadership approval on projects. For lack of a better term, it dumbs down technical solutions so that everybody can understand them. It provides a nice middle ground. We have a lot of really talented engineers on staff, but they tend to get lost in the technical minutia, and the business gets bored with that.
What is most valuable?
A lot of built-in templates are really phenomenal. The templates assist in translating very complex design elements into understandable diagrams that non-technical folks can grasp.
What needs improvement?
Some of the improvements that have been made in Visio have not been beneficial, at least to me, personally. Too many things have been added to it, and it makes it kind of clunky sometimes. There is an overwhelming desire or competition to continue to improve it when the product is and has been pretty good, and some of what is done tends to clutter it. In some cases, the updates make it more difficult to use. It is already pretty feature-heavy and continuing to add stuff is not productive from my perspective.
For how long have I used the solution?
I have been using this solution for 10 to 15 years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
I don't have any input on that. In terms of the number of users, we probably have a couple of hundreds of users of Visio. They are from the IT and the infrastructure side. We have Applications users and Human Resources users. We have a manufacturing organization, so we have program managers who manage various customer products, and they use it as well.
It is used fairly extensively throughout the organization. Our usage is okay for now, but we're always one acquisition away from that going out the window.
How are customer service and technical support?
I've never used technical support for Visio.
Which solution did I use previously and why did I switch?
It has always been Visio. Prior to using Visio, it probably was Paint or whatever program was available at the time.
How was the initial setup?
It is straightforward. It takes very little time to deploy.
What about the implementation team?
It is done in-house. In terms of maintenance, because we're loading it from the cloud, if there's an update, that's taken care of with the regular Office updates. So, pretty much everything is on the front end, that is, getting it from a business standpoint, getting the approval for the license and the cost associated with the license, and getting it installed. Once it is in, it is usually off to the races.
What was our ROI?
We have definitely seen a return on investment.
What's my experience with pricing, setup cost, and licensing?
We're in a Visio plan that is like $15 a month per user. At the moment, it is just the standard licensing fees that I'm aware of.
What other advice do I have?
Be aware that it is easy to get lost in all the different things to do with it.
I would rate Visio a nine out of ten.
Which version of this solution are you currently using?