What is most valuable?
The feature that I like the most, as simple as it may seem, is the addition of the vendor's vectors and shapes. I'm able to utilize the actual brands of our network appliances as devices to have a more accurate picture of our actual network and the server room setup.
How has it helped my organization?
By utilizing Visio, we have been able to put on paper our network design, server room setup, and network connections. It makes things a lot easier to troubleshoot and figure out where the issues, errors, or disconnects may be happening. This also helps when explaining to the upper management any questions in regards to our network environment.
What needs improvement?
At this point in time, it serves its purpose. I can't think of something that could be improved as of today. I'm sure there is something that can be improved, but nothing for my current needs.
For how long have I used the solution?
I have been using Visio probably since 2008, so it has been almost 10 years now.
I, primarily, started using it in school to do basic network diagrams, but now I've used it to even draw out full floor plans for our network designs based on our building floor plan.
What do I think about the stability of the solution?
There were no stability issues experienced.
What do I think about the scalability of the solution?
There were no scalability issues experienced.
How are customer service and technical support?
I haven't requested any technical support for this tool. I'm sure it is great as I have used Microsoft Support in the past, and it has been great. So, I don't doubt that it would be the same for this product as well.
Which solution did I use previously and why did I switch?
Previously, I was using PowerPoint. It was obvious why I switched over to this solution. It is the product that we needed back then when drafting the floor plans and networks.
How was the initial setup?
The setup is just like any other Microsoft program, it is straightforward. Get the software, follow the prompts to install the products and it just works.
What's my experience with pricing, setup cost, and licensing?
As most Microsoft products, the price is not the cheapest but you just cannot pass this tool. So when you buy it for you/your team, save money and buy only what you need. We installed it in our Techroom computer so that all the members can use and access it. Thus, one license serves the purpose of all three of us.
What other advice do I have?
When using this tool, research your current vendors and manufacturers to get their most up to date shapes and vectors, so you can always design or draft your Visio projects using the most accurate picture.