Visio Review

​Offers a wide range of diagramming tools to map a business process


What is most valuable?

  • Network diagrams tools
  • Flow charts

How has it helped my organization?

  • Offers a wide range of diagramming tools.
  • Being able to visualize an architecture for a network solution.
  • Map a business process.
  • Document fitout of a rack solution for on-premise.
  • It allows the accurate recording and disseminating of information.

What needs improvement?

Importing templates can sometimes be a bit hit and miss.

For how long have I used the solution?

More than five years

What was my experience with deployment of the solution?

No, the product is quite straightforward to deploy.

What do I think about the stability of the solution?

Earlier versions would occasionally lock up, but recent editions have significantly improved performance.

What do I think about the scalability of the solution?

I haven't pushed the limits of Visio. For what I have used it for, it has been able to handle everything I've thrown at it.

How is customer service and technical support?

Customer Service:

We've not had any need to raise a support issue in relation to Visio.

Technical Support:

I can't comment on technical support for Visio. I haven't had to make any support tickets regarding it.

Which solutions did we use previously?

I used some basic open source drawing programs in the past, and came across Visio whilst looking to purchase Microsoft Office some years ago. I found it did everything I needed and never looked at anything else since.

How was the initial setup?

Very straightforward.

What about the implementation team?

In-house

What was our ROI?

Best way to express ROI for Visio would be the quick and consistent documentation that it helps create, provided that the product is used consistently for diagramming.

What's my experience with pricing, setup cost, and licensing?

Just license alongside Office 365, the monthly fee is always up-to-date

Which other solutions did I evaluate?

No.

What other advice do I have?

Does what it says on the tin, produces very nice standardized diagrams, and has some very powerful tools.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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