Zendesk Guide Review

Friendly and intuitive design, but sometimes they wouldn't update by tickets and I kept getting an error message.

Valuable Features

Zendesk has helped us to better connect and respond quicker to our clients.

Improvements to My Organization

Report Generator needs to be improved.

Room for Improvement

I was not there at the initial deployment of Zendesk with my past company.

Use of Solution

I have used it for one year.

Deployment Issues

Overall, I don't think I did. There were a few instances where Zendesk was not updating my tickets and I kept getting an error message.

Stability Issues

No, I think the tool is great for small business and smaller start-up companies.

Scalability Issues

I never dealt with Zendesk customer service, but I have heard great things about it.

Customer Service and Technical Support

Customer Service:

I believe the company had a trial period with SalesForce, but switched to Zendesk because of the affordability.

Technical Support:

I was not available during initial setup, but Zendesk is pretty quick to catch.

Other Solutions Considered


Other Advice

  • Very simple to great to use
  • Friendly and intuitive design
  • Affordable
  • Great for small support team
**Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: I believe Zendesk and my past company shared the same investor.
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