Zoho CRM Review
It's made our lives easy as our entire sales organisation use this product, but the automation features are at a very basic level.


Valuable Features

  • Campaigns
  • Reports
  • Mobile app

Improvements to My Organization

Tracking the leads, contacts & campaigns over Zoho CRM made our lives easy as our entire sales organisation use this product.

Room for Improvement

Automation features for the Zoho Campaigns are at a very basic level as compared other marketing automation tools in the market these days.

Use of Solution

I've used it for two and a half years.

Deployment Issues

No issues encountered.

Stability Issues

A couple of times the reporting API for one of my team members got corrupted, and it took a day for tech team to fix it.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's poor.

Technical Support:

Poor, as they don't answer you call or emails at first your first attempt.

Previous Solutions

No previous solution used.

Initial Setup

It was straightforward.

Implementation Team

Since it's a SaaS based product there was just a demo from the sales person.

ROI

It's 60%.

Pricing, Setup Cost and Licensing

It was somewhere around US$12 for per user, over the period of time the tarrif has changed with revised rates.

Other Solutions Considered

  • Marketo
  • Eloqua 10
  • Hubspot etc.

Other Advice

This is good product for a startup company with minimal features, good for data management on CRM but there is nothing called automation with this.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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