ConnectWise Control Competitors and Alternatives

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Anonymous User
Consultant
Senior Technical Support Specialist at a tech services company with 1,001-5,000 employees
Feb 08 2017

What is most valuable?

Some valuable features of this product are file transfer, the ability to blank out the users' screens, and the ability to transfer support... more»

How has it helped my organization?

It made work and support much easier than our previous Microsoft Lync/WebEx solutions. It allowed us to still manage UAC while working in the... more»

What needs improvement?

The tool seems fairly reliant of bandwidth. If the connection is not strong, it can lag behind quite a bit. It can also be time consuming to... more»

Which solutions did we use previously?

My current company has only used our already in-house share desktop clients, Microsoft Lync and WebEx, or just walked through issues over the... more»

What other advice do I have?

If you are looking for a quick and easy web-based connection session without the need to be on intranet, then this is the solution for you.
Andy Warner
Real User
IT Manager
May 24 2018

What is most valuable?

The ease of use is really good. In addition, obviously, uptime - making sure it's online and working for when we need... more»

How has it helped my organization?

We switched over from LogMeIn Rescue, which was okay but became very expensive. ConnectWise is our backup method. We... more»

What needs improvement?

Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the... more»

What's my experience with pricing, setup cost, and licensing?

I feel the product's pricing is a good value for ScreenConnect.

Which solutions did we use previously?

We used LogMeIn Rescue but it got expensive. As I say, it was our backup software, and we only used it for ad-hoc... more»

What other advice do I have?

Go with the cloud version, rather than the on-premise. You don't have to have your own equipment. It is nice that it is... more»
Anonymous User
Real User
Owner
May 28 2018

What is most valuable?

The most valuable feature is that it was the cheapest solution. That's where it has value for me.

How has it helped my organization?

We don't use it that often, probably three or four times a month. We use it to remote into customers' computers and it gives us a different... more»

What needs improvement?

The biggest room for improvement is in the setup, getting it started. Figuring out how to get it all set up from scratch.

What's my experience with pricing, setup cost, and licensing?

Compared to what's out there the pricing is probably a good value.

Which solutions did we use previously?

TeamViewer, but it was just a trial, and we wanted to use something for a business solution.

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