ConnectWise Control Competitors and Alternatives

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Read reviews of ConnectWise Control competitors and alternatives

Cobus Burgers
Managing Director at NETCB
Real User
Top 20
Jun 29, 2020
Easy to use, simple to white label, and offers great stability

What is our primary use case?

As a company, our clients are sometimes up to 6,000 kilometers away from us. We have customers across the African continent and within South Africa as well. We monitor and provide support services and implementation services to all of our clients and monitor what is happening in their environment. If a client has got an issue, within seconds, we can be onsite virtually to support them.

Pros and Cons

  • "Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
  • "Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment."

What other advice do I have?

We're ConnectWise as a customer. We don't have any other business relationship with them. We are always up-to-date with the latest version. It's automatically updated on the system due to the fact that the service is hosted in the cloud even though it's not really a cloud service. We have our own instance, and we are completely in control from a security perspective. One of our biggest requirements was security. Our users need authentication via their user credentials, which we control with our on-premise AI depth services. It's extremely difficult for someone to bypass that security. Even…
MikeChacker
Manager, Information Technology Service Operations at Lynnco
Real User
Top 5Leaderboard
Nov 17, 2020
Improves our efficiency, straightforward to use, and provides the facility to transparently execute commands in a remote session

What is our primary use case?

We went full remote after COVID, so all of our employees are off-premises. We use it primarily as a remote deployment, remote connectivity tool for doing troubleshooting with our clients.

Pros and Cons

  • "You can bring up a command prompt remotely and execute commands without having to disturb the user."
  • "I really didn't care for the onboarding process and it is something that should be improved."

What other advice do I have?

My advice for anybody who is implementing this product is if they have the ability to bundle it with ConnectWise Automation, to do it from the start. We would really like to implement ConnectWise Automate, but it is probably out of our price range right now. The biggest lesson that I have learned from using this product is that not all remote connectivity software is equal. My team thinks that this product is pretty good. I would rate this solution a nine out of ten.
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