The most valuable feature is that it was the cheapest solution. That's where it has value for me.
How has it helped my organization?
We don't use it that often, probably three or four times a month. We use it to remote into customers' computers and it gives us a different option other than TeamViewer and using a paid license with TeamViewer. We use this to connect to… more»
What needs improvement?
The biggest room for improvement is in the setup, getting it started. Figuring out how to get it all set up from scratch.
What's my experience with pricing, setup cost, and licensing?
Compared to what's out there the pricing is probably a good value.
Which solution did I use previously and why did I switch?
TeamViewer, but it was just a trial, and we wanted to use something for a business solution.