IBM ECM Reviews

4.0 out of 5 stars
 (13)
2f0b26bb 7da1 4436 8ddf 2c89b25170bc avatar
Real User
Sr. ECM Developer at DaVita Kidney Care

What is most valuable?

I like the granularity that Datacap offers. I've worked with other capture solutions before, including FileNet Capture, Kofax and Captiva, to some extent. I haven't seen such a granular capture product. Because of that, we can achieve any... more»

How has it helped my organization?

We just started. We went live four months ago. We are really not using any advanced features of Datacap. Nonetheless, in terms of benefits, we definitely see better monitoring and better recording of statistics. Now, we can better manage our... more»

What needs improvement?

Something that I want to be improved is the customization abilities and the ability to turn on and turn off features, disable them. I know it's a product and it offers a lot of features. If we don't need them, there should be a way to disable... more»
Anonymous avatar x80
Real User
Technology Specialist at a financial services firm with 1,001-5,000 employees

What is most valuable?

The most valuable feature is its flexibility: the ability to expand and scale the application and to integrate it with current applications that we have for business solutions. We are able to expand, add functionality and integrate with other... more»

How has it helped my organization?

It's given us compliance. It's given us the ability to go to cloud or to stay on-prem. It's at the forefront of technology. It always has new products that come out that give us new functionality, which give us new business capabilities. It's... more»

What needs improvement?

With Datacap, the development piece should definitely be improved; the usability. It's a little hard to use. To do a Datacap application, you have to go to several different places in the application to get it to do what you want it to do, as... more»
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D2b5a574 71f6 46aa 936b 6b220454d966 avatar
Real User
Application Systems Engineer at a financial services firm with 1,001-5,000 employees

What is most valuable?

The most valuable feature of Content Manager is its flexibility in handling a lot of documents and document images; being an IBM product, I like that. It's not designed to just use DB2, which is another IBM product. It's flexible enough that... more»

How has it helped my organization?

It's made the management of document images much easier. We're using a product like Content Manager instead of managing ourselves millions of files, whatever that entails; moving them around, figuring out file names, allocating storage,... more»

What needs improvement?

I would like there to be more documentation. A lot of the knowledge that we have gained has been from calling IBM support people, or Googling things on the web and then learning from experiences of other users. I would like there to be more... more»
Anonymous avatar x80
Real User
AVP & Director at a financial services firm with 1,001-5,000 employees
Mar 31 2017

What is most valuable?

It's actually helped us standardize our content ingestion piece. We receive anywhere from 10,000 to 12,000 documents a day. It's helped us standardize that process across six different business units. We've seen a reduction of error rates.... more»

How has it helped my organization?

It provides a very simplified process. It's a lot more flexible than the system we had before. It allows us, again, to create those business processes on the platforms that more closely represent the actual business processes. It's got a lot... more»

What needs improvement?

I haven't really found anything that I would like to see improved. They're continuing to improve it; things such as improved optical character recognition, hand writing recognition. I think as they continue to tweak those engines on the... more»
Anonymous avatar x80
Real User
Senior Systems Engineer at a local government with 1,001-5,000 employees

What is most valuable?

I'd have to say scalability is the most valuable feature. I know there are vendors out there that have products that are really good at collaboration and good at project work, but FileNet/IBM really excels when you get into the hundreds of... more»

How has it helped my organization?

I'm still a little new to this organization, but I think forcing users to use some sort of taxonomy, having users understand their data better, so they can classify it and retrieve it has improved this organization. The old way would be... more»

What needs improvement?

We would like to see some more basic reporting built into the core, such as content engine and so on. I know there's some stuff around reporting based on Case Analyzer, which used to be Process Analyzer; stuff with workflow. I would like to... more»
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User Assessments By Topic About IBM ECM

Something that I want to be improved is the customization abilities and the ability to turn on and turn off features, disable them. I know it's a product and it offers a lot of features. If we don't need them, there should be a way to disable them. I had a discussion with the Datacap group at a recent conference and I gave a couple of suggestions. One thing that we would definitely want to see is including some enhancements in Datacap that would reduce our solution development, our solution delivery time. I have mentioned so many benefits of Datacap versus the other capture solutions, other capture products. However, when you talk about solution development time, Datacap's solution development time is sometimes a multiple of other solutions’ development time, even for simple capture processes, because nothing is out of the box. Nothing is ready to use. For everything, you have to build a solution and for a lot of things that are very common, you have to customize too. Even if we are not customizing anything, even if we are not building our own actions and so on, the general solution building also takes time. I talked to Tom Stewart too at a recent conference. He said there are plans to build some compiled rule sets, which would reduce the development time, but I think IBM should give a priority to that. My rating reflects the positives and a few negatives. As far as the negatives, as I’ve mentioned, solution development time is number one. Another is developing solo solutions is very, very difficult. Datacap has Datacap Studio, TM Web, multiple configuration files and then the application configuration. There are multiple applications and you have to switch between applications. There isn’t a uniform, integrated studio, where you go and build your solutions. That's one of the reasons. The learning curve with Datacap is very high. It is very difficult to find really good Datacap professionals in the market. It's such a complicated product with which to build solutions for developers.
Tech support has made us neither happy nor sad. The challenge with tech support is that it seems like every time we report something, they come up with a bunch of questions such as, What Datacap version are you using? What kind of application are you using? Is it customized? And so on. They have all of that information. That’s one issue. Another issue is that they downgrade our priority. We say it's a priority 2 and then they downgrade it. They ask, how is it affecting you? For us, we feel the heat. We know why it is a priority 2, but they downgrade. Then, most of the time the first answer that we receive turns out to not be possible. In many cases, we have to give them references of other customer's PMRs. We tell them something like, No, you did this for XYZ. Why are you saying to us, No, you can't do this enhancement? Then they come back a couple of days later and say, OK, yeah that's possible; we'll do it for you too. This is a real issue. Also, there are enhancements and they say, this is an enhancement and it will be released in some future release. I understand their challenges; they can't tell us when it will be released, but we are waiting and waiting and waiting. They are simple enhancements in terms of products. For example, the product offers certain features which we don't want to use. Our business process doesn't warrant them. We want to disable those, but there is no out-of-the-box way of disabling those through configuration or another way. We asked IBM and then they said, okay we'll do that enhancement but we are just waiting for it. Until then, we will ask the users, we will train the users, do not touch that part of the screen. That's a challenge. Every now and then, we see some adventurous user clicking some buttons and entering that part of it and filling some batches.
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What is IBM ECM?

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.


 IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

                               

IBM ECM customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

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