Oracle Service Cloud Competitors and Alternatives

The top Oracle Service Cloud competitors are
Read reviews of Oracle Service Cloud competitors and alternatives
User
Assistant Vice President at a financial services firm with 10,001+ employees
Apr 17 2018

What do you think of Siebel CRM?

Siebel CRM has a strong database model, workflow and integration tools. However, there are areas that this product has not evolved at par with global industry trends, including the UX/UI and cloud capabilities.
Vendor
Salesforce Service Cloud Admin at a financial services firm with 1,001-5,000 employees
Jul 31 2017

What do you think of Salesforce Service Cloud?

Valuable Features UI Easy to build Standard features Ability to customize • Improvements to My Organization Collaboration using Chatter Reporting using Wave Analytics Call center Case Feed Console • Room for Improvement Avoid customizations as much as possible. • Use of Solution I've used it for over four years. • Deployment Issues No, it's very easy especially if Standard functionality is used. • Customer Service and Technical Support They're very good. • Initial Setup Initial set up was done using Standard features and hence it was very simple. • Implementation Team We did it in-house.

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