SolarWinds MSP Manager Reviews

SolarWinds MSP Manager is the #9 ranked solution of our top IT Service Management (ITSM) tools. It's rated 5.0 out of 5 stars, and is most commonly compared to ManageEngine ServiceDesk Plus - SolarWinds MSP Manager vs ManageEngine ServiceDesk Plus

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Mark Venetti
Real User
Deputy Department Head at a import and exporter with 501-1,000 employees
May 18 2019

What is most valuable?

The most valuable feature is the real-time reporting of network utilization.

How has it helped my organization?

This solution allows our organization to determine when the capacity of the network has to be reviewed, and/or increased.

What needs improvement?

There are too many products out there. What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need.

What other advice do I have?

This is a premier product and it has been around for a long time. My advice is to make sure you know what you want to track. Make sure that you're buying the right component for what your requirement is. Don't get scared of the price tag… more »

Which other solutions did I evaluate?

I was not involved in the purchase, but I know that they only looked at SolarWinds for this solution.

What is SolarWinds MSP Manager?

SolarWinds MSP Manager key features include:

  • Customer Management
  • Customer Portal
  • Dashboard, Mobile Apps
  • Scheduling
  • Ticketing
  • Billing
Also known as
SolarWinds LOGICnow
SolarWinds MSP Manager customers
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
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