SysAid Overview

SysAid is the #7 ranked solution in our list of top Help Desk Software. It is most often compared to ServiceNow: SysAid vs ServiceNow

What is SysAid?

Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.

SysAid Buyer's Guide

Download the SysAid Buyer's Guide including reviews and more. Updated: May 2021

SysAid Customers

Disney, Sears Holdings Corporation, LAN Airlines, Schneider Electric, On Semiconductors, Toyota, Sky, KPMG, Georgetown University Law Center, Motorola, North York General Hospital, Volksbank, Xerox, Bacardi, Del Monte Fresh Produce, Manpower, Nucor, Ecobank

SysAid Video

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IT Director at Guangdong Technion Institute of Technology
Real User
Top 5Leaderboard
An ITIL-based service management system with powerful customisation features

What is our primary use case?

My primary use case for this solution is to manage the facility services and the IT services in a higher education organisation. After evaluating other solutions and referring to the success story in the home university, the SysAid came out to the best for my needs.

Pros and Cons

  • "The SysAid team provided excellent service to implement the solution for us. From the very first day, we received a comp manager, and a project manager, to implement the product. They continued to inquire about our business needs and then finalized the best path for us."
  • "There is a learning curve for the users."

What other advice do I have?

This system is quite powerful, but there is a learning curve for administrators.