TeamViewer Archived Reviews (More than two years old)

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Real User
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees
Jan 23 2018

What is most valuable?

The ease in which it operates. I have been able to get complete computer novices in different time zones to download and install the program with ease so that I could… more»

How has it helped my organization?

Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I walk them through things on their computers.

What needs improvement?

Only the paid version allows for file transfer. Also, it is annoying that I have to upgrade every time they release a new version because I can't use an older version to… more»

What's my experience with pricing, setup cost, and licensing?

There is a free version. Try it out. You will like it. Then, at the end of the trial, make the purchase at the tier that fits your needs. You can always scale up.

Which solution did I use previously and why did I switch?

Yes, we used LogMeIn. A colleague turned me onto this as a cheaper alternative that works even better.

What other advice do I have?

Try the free version to evaluate. I am sure you will be satisfied.

Which other solutions did I evaluate?

Yes, LogMeIn. I preferred TeamViewer though.
Evrard Armel N'chott
Real User
IT Support Administrator for Amsterdam & UK offices at a energy/utilities company with 1,001-5,000 employees
Feb 27 2017

What do you think of TeamViewer?

What is most valuable?

No configuration required; it starts quickly and is easy to use. High security. International (more than 30 languages). Multi-platform (PC, mobile phones, etc.).

How has it helped my organization?

Users can be easily supported remotely.

What needs improvement?

It would be nice to see TeamViewer load screens faster.

For how long have I used the solution?

I have used this product since 2009.

How are customer service and technical support?

I would rate technical support as 8/10.

Which solution did I use previously and why did I switch?

I’m using two solutions due to company policies.

How was the initial setup?

The initial configuration is very simple. There is no need to be computer literate to do it.

Which other solutions did I evaluate?

Find out what your peers are saying about TeamViewer, Microsoft, LogMeIn and others in Remote Access. Updated: March 2020.
406,312 professionals have used our research since 2012.
Vendor
Web Administrator at a sports company with 51-200 employees
Sep 01 2016

What is most valuable?

It’s primary function of RDP is the product’s most valuable feature.

How has it helped my organization?

It has been a great way of allowing multiple users both registered and unregistered to use RDP, from both system management and use points of view - as well as using it to… more»

What needs improvement?

Clipboard management could be better. As could the drag-and-drop file upload/download function (especially when multiple monitors are involved). For the clipboard… more»

What's my experience with pricing, setup cost, and licensing?

The free version is great to get started with and for a lot of people, it might be all that is needed. If you are going to be using multiple machines with multiple… more»

Which solution did I use previously and why did I switch?

I have used several different variations of RDP from pcAnywhere to straight Windows RDP. TeamViewer is very easy to set up, use, and instruct others to get running, which… more»

What other advice do I have?

Depending on usage, one thing to watch for is the shared clipboard feature. It is nice to have the ability to share the clipboard between machines. However, it also shares… more»

Which other solutions did I evaluate?

I did not evaluate any software prior to starting to use TeamViewer. The company was already using it when I was hired. But it’s definitely better than a lot of the other… more»

What is TeamViewer?

TeamViewer lets you connect to any PC or server around the world within a few seconds. Remote control a partners PC as if you were sitting in front of it. Available in over 30 languages, TeamViewer is one of the world's most popular providers of remote control and online meeting software. airbackup, a powerful cloud-based backup solution, and ITbrain, a valuable remote monitoring and IT asset tracking solution, complement TeamViewer's product portfolio.
TeamViewer customers
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
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