The most valuable feature is the situational layer cake. It's a feature of the tool that allows us to specialize a process according to different countries, products, or other dimensions. This means that we can create complex processes that… more»
What needs improvement?
Compared to other BPM products, the interface is somewhat complex, so the usability could be improved.
What's my experience with pricing, setup cost, and licensing?
The price of this solution, including installation and configuration, is comparable to competing vendors.
Which solution did I use previously and why did I switch?
One of our clients was using a BPM solution by TIBCO before switching to Pega. TIBCO is more technical, whereas Pega is more business-oriented.
What other advice do I have?
My advice to anybody who is implementing this solution is to make sure that they understand it. For example, we are certified in the usage of Pega BPM. It's a very complete product but it is not a simple one. They need to use the right… more»