A complete solution in terms of functionality with processes specialized using the situational layer cake
What is our primary use case?
We do not use this solution in my organization. We are consultants and we act as a third-party for our clients. This solution is used to orchestrate processes across different parts of the infrastructure. All of the activities are coordinated and controlled, managed by a unique platform where they can keep track of everything.
Pros and Cons
"The most valuable feature is the situational layer cake."
"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."
What other advice do I have?
My advice to anybody who is implementing this solution is to make sure that they understand it. For example, we are certified in the usage of Pega BPM. It's a very complete product but it is not a simple one. They need to use the right, structured approach to implement it properly. Pega is not a product for a client with small needs. If anything, when setting up Pega you should think bigger and put things in place for what will be needed to lead the team in the right direction in the future. I would rate this solution an eight out of ten.