What is our primary use case?
We are using Blue Prism to automate any of your manual tasks, that are related to desktop, or web-based, email, and Excel. Any kind of automation for that matter.
Also, for any two handled records that have been created with many items and have been automated, we would use Blue Prism to manage them.
What needs improvement?
The initial setup and deployment could be simplified.
The stability could be improved.
They could add more AI-related technology.
With their free version, they should provide some sort of community link where you can learn for free. It would be better.
For how long have I used the solution?
I have been using Blue Prism for approximately one year.
We are not using the latest version, when we used it last, it was version 5.
What do I think about the stability of the solution?
It is stable, but we faced some issues while we were automating web applications.
What do I think about the scalability of the solution?
This is a scalable product. We were a team of 10 or 11 who were using this solution.
How are customer service and technical support?
We did require support, but we got it from the website.
If you compare it with UiPath and you require support, there is a lot of help available from the forum, but while I was using it, Blue Prism didn't have an updated forum.
I did receive a few answers but the forum needs to be updated.
How was the initial setup?
I was not a part of the initial setup up, but I believe that the initial setup may be moderate, it's not that easy. It requires some SQL connection.
It only requires one team member to maintain this solution.
What's my experience with pricing, setup cost, and licensing?
Blue Prism is quite costly.
The free version provides you with a free forum for a month, where UiPath provides you with a community edition with their free version.
What other advice do I have?
I would recommend this solution to others.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?