What is our primary use case?
We were trying to integrate Blue Prism for an insurance solutions company. Without manual intervention, they wanted some bots to qualify and make some selection procedures easier for certain customers and integrate them with the CTI, which is a computer technology exchange. This means that when somebody calls up, they will go to a bot and CTI. They run a bot, and the bot will guide them about how they can answer some queries for the insurance customer.
What is most valuable?
It has a centrally managed infrastructure, and it is secure. Our client was using it because of its ease of use. They had already identified some workflows that were trained on Blue Prism RPAs. It was much more convenient for them to preselect Blue Prism as compared to other vendors.
What needs improvement?
Its pricing is sometimes higher. Its price can be better.
Its presale support should be increased. Currently, its presale support is very less. System integrators generally position Blue Prism in front of customers. Though they have an ecosystem, they don't have people who can train for the partner ecosystem. They have to increase the presales consultants for partners. In addition, their L1 and L2 support can also be improved.
What do I think about the stability of the solution?
Its stability is pretty good. That's the reason why they have 98% of renewals.
What do I think about the scalability of the solution?
It depends on how you code this.
How are customer service and technical support?
People find it difficult to get L1 and L2 support. They're pretty weak at L1 and L2 support, so you have to have your own people for that. They don't have people to answer the queries. They want system integrators to do that for them.
How was the initial setup?
It depends on the use case. Some use cases are pretty simple, and some use cases are pretty complex. It also depends on how the consultant would choose to configure it, but generally, it is pretty okay in terms of configuration.
What's my experience with pricing, setup cost, and licensing?
Its price is sometimes higher.
What other advice do I have?
I would rate Blue Prism an eight out of ten.
Which deployment model are you using for this solution?