What is our primary use case?
We have multiple systems here that are integrated. We have our SAP system, and then we have the vendor portals that are running on some web applications. If somebody puts an order in the portal, there used to be some kind of verifications for which we had employed some people, but now, the same verification is done by Blue Prism.
We have also been using it for automation for invoice verification. We use Blue Prism to do the verification of the scanned invoices sent by people. We are using the latest minus one version of this solution.
What is most valuable?
Blue Prism is very good at doing background processing.
What needs improvement?
As a user, I cannot directly work with the bot. On a daily basis, I use and do some work in Microsoft Excel, which cannot be directly taken into Blue Prism. Our company majorly runs on Microsoft Excel. Everybody has Excel sheets as their working sheets. Therefore, we need a kind of automation to be able to do things with this program. This bot is almost like an invisible staff that works between the servers but not with the users. This bot works well with SAP and things like that, but it doesn't work with Excel sheets. It doesn't work with the bots that we have, and I cannot invoke an RPA right now as a user. It has to be done by an administrator who has better control than me. It needs better integration with Microsoft Excel.
Its price can be improved. It is expensive for us. It should be cheaper for a market like ours. We are based in India.
For how long have I used the solution?
I have been using this solution off and on for a year.
What do I think about the stability of the solution?
It is a stable product. On the stability front, we haven't found any issues.
What do I think about the scalability of the solution?
It is scalable, but scaling this product is a little bit expensive for us. We are based in India, and it is not fitting in the budget. To add more bots, we have to put in a lot more money.
So far, we have automated almost 13 processes. In terms of the number of users, we have our partner and four to five technical people who are being led by a manager. I am from the client's side, and we have three people in our team. So, there are seven to eight people who are working on it.
How are customer service and technical support?
Which solution did I use previously and why did I switch?
We weren't using any such product previously. We were new to RPA, and this was the product that was chosen by our team. This decision was taken one or two years ago. At that time, I wasn't with this organization.
How was the initial setup?
Blue Prism are our partners, and we did not face any challenges in installation. In a week's time, we were able to develop our first bot.
What about the implementation team?
Blue Prism helped us in installing this.
What's my experience with pricing, setup cost, and licensing?
It is expensive for us. It should be cheaper for a market like ours. We are based in India.
What other advice do I have?
We will keep on using this solution in the near future because we have invested in this, but I wish to go for Automation Anywhere, and down the line, we might be exploring that. It is currently not a fully-grown application, whereas many features in the Automation Anywhere are full-grown automation features.
The Blue Prism sales team gave us a demonstration of the upcoming features a couple of weeks ago. They are coming up with a lot of features that are currently not there. I would recommend this solution only if the features they have planned in the upcoming version are there, and they are stable. Blue Prism currently cannot be compared with other products such as Automation Anywhere and UiPath. The full-grown kind of bot is something that is relevant for RPA use cases, but it is not there right now. It is there on the roadmap, but they have to take care of the stability. Right now, other products have definitely got an edge over this.
Without considering the roadmap and features that they have promised in the next version, I would rate Blue Prism a five out of ten.