IBM Robotic Process Automation (RPA) Review

A user-friendly RPA solution, but stability could be better


What is our primary use case?

We use RPA to test mainframe solutions because they never change.

What is most valuable?

IBM Robotic Process Automation is very easy to use. 

What needs improvement?

Stability could be better. It also gets difficult with every new version of Java or every new version of Windows.

For how long have I used the solution?

I have been using IBM Robotic Process Automation (RPA) for more than 12 years.

What do I think about the stability of the solution?

IBM RPA is an unstable solution. This is the biggest issue we have right now.

What do I think about the scalability of the solution?

It's very easy to scale. We have done it many times with many machines running simultaneously with integration between RSP and EDM quality management. 

How are customer service and technical support?

Technical support is very bad. 

On a scale from one to ten, I would give IBM tech support a three.

How was the initial setup?

It's a client terminal solution, so the desktop solution doesn't require much time to install and deploy.

What other advice do I have?

For anyone thinking of using IBM Robotic Process Automation, I would tell them not to change anything if it's running.

On a scale from one to ten, I would give IBM RPA a seven.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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