LogMeIn Pro Review

​Remote Access for external and internal customers needs improvement. Its most valuable features are its UI and velocity.


What is most valuable?

  • User interface
  • Velocity

How has it helped my organization?

We are using LogMeIn for our IT Management. For while, we were just doing some tests and we will decide what we will do soon.

What needs improvement?

  • Remote Access for external and internal customers.
  • Remote Management for support to staff in our company.

For how long have I used the solution?

For at least five years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

Yeah.

How are customer service and technical support?

Customer Service:

An eight out of 10.

Technical Support:

An eight out of 10.

Which solution did I use previously and why did I switch?

I have been using some open source options, like TeamViewer.

What about the implementation team?

No, I did it alone.

What was our ROI?

Approximately 30%.

What's my experience with pricing, setup cost, and licensing?

It is very good.

Which other solutions did I evaluate?

Yes, options with Remote Access and Meeting.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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