What is our primary use case?
Microsoft Power Automate is a part of the Office 365 environment. Currently, 5% to 7% of our 19,000 employees use Microsoft Power Automate. It has already been connected to all the applications that our employees use, such as Outlook, SharePoint, OneDrive, and the ecosystem of applications that come with Microsoft Office. This is one of the primary reasons for using this solution. We are also using it for workflow approval and automated signature use cases to deploy a digital signature solution for some documents. It is all automated, from the client all the way to signing and storing the documents.
What is most valuable?
It is a great solution for simple automation activities or simple automation of simple tasks.
It is also integrated with Office 365. Integration is an absolute breeze with any RPA software.
What needs improvement?
We expect Microsoft Power Automate to work like any other RPA software, but at present, it is fairly lax, especially in the RPA space. We have a very limited set of use cases today for Microsoft Power Automate. Microsoft should make it a full-featured RPA product like other solutions that we use, such as Automation Anywhere, Blue Prism, and UiPath. This is predominantly the area that they need to improve on.
Microsoft Power Automate is quite complex to use as well, especially if you want to do advanced workflows or advanced automation. The regular simple workflows are quite easy and straightforward, but the moment you want to do something complex, it is almost impossible for one of our employees to work on it.
For how long have I used the solution?
We have been using Microsoft Power Automate for about a year or so now. We are using the latest version.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
It is definitely not scalable because we don't see this kind of use case. Scaling comes with the flexibility to use it everywhere, but we don't see that flexibility today. Therefore, scalability is definitely a question. We hope to see the product improve so that we can scale it, but today, we really can't do so.
How are customer service and technical support?
We don't usually call Microsoft for anything. There is absolutely no need for technical support. It is relatively easy.
How was the initial setup?
There is no installation because it is a part of our size offering purchase from Microsoft Office, so it was relatively straightforward to install.
What about the implementation team?
Microsoft deployed it for us, and they had a fairly large team. It took a long time, but I don't think it generally takes a long time. We had a very large deployment for around 19,000 employees. When I say deploy, I specifically speak of Office 365, which is the installation of Microsoft Office on these 19,000 end-user computing devices at the same time by using a new Active Directory. If you are specifically talking about deploying in Office 365 or Power Automate alone, it can be done in a matter of hours. You would need only one person to deploy it.
What's my experience with pricing, setup cost, and licensing?
There is zero licensing cost. It comes with our Microsoft Office subscription.
Which other solutions did I evaluate?
We use both Automation Anywhere and Microsoft Power Automate.
What other advice do I have?
I would rate Microsoft Power Automate a six out of ten.
Which deployment model are you using for this solution?