What is our primary use case?
We started using it just three months ago. These three months also include doing the proof of concept. We use it for IT operations where users can request for a software push by using a Microsoft Office 365 form. Using Forward Automate, I initiate the process. I have another department that is using it for requests for the PC team or for a contractor's visit to the main plant here in Panama.
What is most valuable?
It is basically free for me because it comes with my Office 365 subscription. The main feature is that there is abundant learning material on platforms like YouTube. You can find information about whatever you want to be done in Spanish or English without a problem.
It is very easy to learn. Users can start using it on their own without any former training, which is something I like about this solution.
What needs improvement?
It would be good to have some kind of on-premises solution for BPMN users, but I don't think Microsoft will ever go back to the on-premises solution. They all train their clients to use their online services.
It is easy, but it doesn't follow the industry-wide standards. I can only use the processes that Microsoft gives us. I can't map a business process by using other standards or notations, such as Business Process Management (BPM). I have to use whatever Microsoft gives us. I would like to have support for some standards because if we decide to use another BPM tomorrow, we will have to remap everything in notation to transfer from this solution. This is the only block or obstacle that I see in using this solution. It is closed in its infrastructure.
For how long have I used the solution?
I have been using Microsoft Power Automate for three months.
How are customer service and technical support?
I can't evaluate their technical support because I haven't had any issues. We have an enterprise license and subscription from Microsoft, which gives us 24/7 support in case we have any problem with the solution.
How was the initial setup?
The most complex thing was setting up Microsoft Exchange Online. Our email solution was Google G Suite Email. Switching over to Microsoft was very difficult, and it took at least one week. We are a small company. We did everything in one day, but we had issues for at least one week after the migration because we transferred all mailboxes from Google to Microsoft.
What's my experience with pricing, setup cost, and licensing?
It is free with Office 365 subscription.
What other advice do I have?
We have just started to use this solution. The next step is to have a dashboard to polish the KPIs from the data stored through this application.
I would suggest using this solution if you don't have any budget restrictions for automating processes. If you are a subscriber of Microsoft and you use Microsoft Office 365, I will advise using it right away. If you have a budget and you want a solution that designs specifically for business profits, I will suggest implementing some other solution such as the one from Pega systems.
I would rate Microsoft Power Automate a seven out of ten.
Which deployment model are you using for this solution?