Microsoft Power Automate Review

Easy to use and intuitive with good flow features


What is our primary use case?

I primarily use the solution for automation. I also use it for invoicing.

How has it helped my organization?

To automatically register some data has saved me a lot of time. In the past, I would look in an Excel sheet every day at 8:00 am and I would have to download a spreadsheet and match some values with another spreadsheet. That kind of task took me almost three hours. Now in almost three minutes or two minutes, it's done.

I also find that it's helped with invoicing in relation to taxes. I can download the invoice, and match it with my ERP system and they match the values with the invoice and the system. If it matches, it gets saved in a spreadsheet with many invoices. I could have 10, 20, or even 30 invoices a day or 100 invoices a week. With this solution, I don't need a person to review that. The robot handles that task.

What is most valuable?

One of the most valuable feature that Power Platform has is the integration with Power BI and the AI Builder, in the firts one, you ca create visualizations and show indicators of revenue, execution, progress, ranges, of whats going on in the solutions, in the second one, you can create an intelligent model to show projections in a matter of minutes, it's so ieasy o create a robot in these software

What needs improvement?

The issue lies more in how you learn the solution. The information is very generalized. It could be extremely useful to have more specific information about how to use various features within the platform. The solution has a lot of moving parts and aspects that need to be understood. Making the training process easier would help people onboard faster.

The desktop interface is a little rough to manage. You can't view the bottoms or the menu or the characteristics of what you need to use. It's very unclear in the desktop application. That said, the cloud application it's more useful. It's much neater and more organized.

Their AI builder has improved, however, it could be interesting to look into how to build a project that can make projections about a task or a process. If that feature could be more user-friendly, that would be ideal. Right now, it's not very clear how to use it. Maybe a person that has more knowledge wouldn't be as confused. I'm not like a developer. I'd need it simplified for me.

For how long have I used the solution?

I've been using the solution for about a year to a year and a half so far. It hasn't been an extended period of time.

What do I think about the stability of the solution?

I haven't experienced any issues with the stability of the solution. There aren't bugs or glitches. It doesn't seem to crash or freeze. It's been good so far.

What do I think about the scalability of the solution?

The product can integrate with other solutions, and therefore it can work with high workloads or low workloads. It's very scalable. 

We have anywhere from 100 to 500 users.

How are customer service and technical support?

The technical support of Microsoft has been good. It's not often that we call into Microsoft directly, however, at least, not so much for this particular solution.

How was the initial setup?

The initial setup is not complex. It's quite straightforward. We found the process to be very easy.

The deployment is very fast. It only takes a minute or two.

It's a subscription. Therefore, you only need to log in and make a project, and if you already know how data deploys it's within minutes that you can start.

What's my experience with pricing, setup cost, and licensing?

The solution is subscription-based.

Which other solutions did I evaluate?

I have evaluated Automation Anywhere, among other solutions. There are many, however, I'm more comfortable with Microsoft.

What other advice do I have?

We're a Microsoft partner.

I have used Flows and it's very easy to use it, however, not in advanced terms.

I'm not sure which version of the solution we're using. It's my understanding that it is the latest, however, I don't know the exact version number.

I'd warn new users that they have to know about the concept of RPA. It's very difficult to get on board with this kind of solution if you don't know about RPA. You have to make everything step-by-step. You have to know how to make a diagram flow. You need to understand what comes first and what's in the middle, and what's next. In order to successfully dive into using the solution, a user must be familiar with these kinds of concepts and labels.

If you don't know about the process or haven't read about BPM, it could make it very difficult to implement RPA. I suggest new users if they aren't familiar, read a little about RPA in the beginning and then learn about the processes.

It's a good product. I would rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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