Pega Robotic Process Automation Review

Stable and scalable with the ability to create adapters quickly


What is our primary use case?

We primarily use the solution for automation in all areas of our organization.

What is most valuable?

The solution's ability to create adapters quickly is its most valuable feature.

What needs improvement?

The OCR capabilities of the solution could be improved.

The ability to call different website services from the server would be helpful.

The solution should offer integration with applications in Citrix.

For how long have I used the solution?

I've been using the solution for one and a half years.

What do I think about the stability of the solution?

The solution is relatively stable. We haven't had too many technical issues.

What do I think about the scalability of the solution?

The solution is fairly scalable.

Currently, we have more than a thousand users on the solution. We use it every day.

How are customer service and technical support?

We have never contacted technical support. If we face any issues, we typically go through our consultants who can assist our team.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution. It's the only RPA we have had experience with.

How was the initial setup?

The initial setup was straightforward. We didn't face any difficulties with the implementation.

Deployment took six months.

What about the implementation team?

We used a consultant to assist our technical team with the deployment.

What's my experience with pricing, setup cost, and licensing?

We haven't paid for anything above the standard licensing fee.

What other advice do I have?

The solution is relatively stable and we find it a good product. The only drawback which we found is a lack of OCR capabilities, which we'll need other software to cover for us.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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