ProcessRobot by Softomotive Review

Cost-effective, good support, and the interface is user-friendly


What is our primary use case?

We are a solution provider and one of the services that we perform is to build automations for our clients. Softomotive is a product that we use to automate multiple processes for use by our customers on their data, based on their needs.

What is most valuable?

The interface is user-friendly.

This product is cost-effective, which is the main reason we are using it.

What needs improvement?

We are looking to see more features implemented there are already available in UiPath or Automation Anywhere. This is one of the main drawbacks.

For how long have I used the solution?

We have been using Softomotive for between three and four years.

What do I think about the stability of the solution?

It is stable, and we don't have any issues with this particular product as of today. We plan to continue using it in the future.

What do I think about the scalability of the solution?

We have more than 600 customers who use this product.

How are customer service and technical support?

We get very good support from Softomotive.

Which solution did I use previously and why did I switch?

We have used Softomotive for the past four to five years, although in the interim we tested Blue Prism. The cost of that product is too high.

How was the initial setup?

The installation is straightforward and we haven't seen any complexity. It will take 15 minutes, maximum, to deploy.

What about the implementation team?

This is a product that I can easily deploy on my own. We have less than 15 people on-site who are responsible for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

This is a cost-effective product and now that it has been acquired by Microsoft, we don't expect the cost to increase with the next release.

What other advice do I have?

Considering the kind of experience that we have had with Softomotive, we would always recommend this product.

Since this product was acquired by Microsoft, naturally the expectation has gone up. We are not expecting too much of an architectural change, but rather, a few of the small features should be added. The reason is that you like to stay competitive in terms of cost. We have already deployed it to more than 600 customers and if we are going to charge them more, then they'll be inclined to use another product.

I would rate this solution a nine out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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