Salesforce App Cloud Review

Marketing and Sales lead, Forecasting, Campaign management.

What is most valuable?

Marketing and Sales Lead, Forecasting, Campaign management.

How has it helped my organization?

We have different sets of businesses: B2B and B2C. So depending on business users and requirement, we were dealing with their requirements of creating leads, managing forecasting and all. So Salesforce has helped us customising the system as per business user needs.

What needs improvement?

Areas of improvement can be around Engagement of Customers feature and approvals of transactional records.

For how long have I used the solution?

Two years

What was my experience with deployment of the solution?

There was no Issues in deployment because we haven't customised Salesforce much for our users. Instead, we focused on using standard Salesforce and integrating it with Netsuite.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

We didn't encourage scalability because we were had Netsuite, which we already customized so much. So, we decided to keep Salesforce simple enough to just store customer data and help capturing forecasting.

How are customer service and technical support?

Customer Service:

A three out of 10.

Technical Support:

A two out of 10.

Which solution did I use previously and why did I switch?

No. We just decided to use Salesforce as a CRM system as its Forecasting and Marketing Lead is a good module to work with.

How was the initial setup?

We used standard Salesforce, so setup wasn't complex.

What about the implementation team?

We implemented through an in-house team

What's my experience with pricing, setup cost, and licensing?

Pricing and license differ and depend on how much license you are purchasing from them.

Which other solutions did I evaluate?

We didn't evaluated any system at that time. But after Salesforce got implemented, we tried evaluating other systems as well

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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