Salesforce Platform Review

Easy to set up, stable, and offers a great ecosystem

What is our primary use case?

We primarily use the solution for the CRM, the customer relationship management, but now we are expanding its usage to allow our customers use access an online customer portal based on salesforce community and using B2B commerce  

How has it helped my organization?

actually is was a great add-on on our digital landscape in an easy to use , easy to customize platform ... an agile enabler platform 

What is most valuable?

Salesforce is not a product is a platform ....there is a huge difference between the two use cases  

The platform allows us to receive and collect information easily.

There's a great ecosystem within Salesforce:

1) a huge network of implementation certified  partners  who have a great knowledge about the platform

2) A Market place  were you  can download 3rd party apps on the platform

3) There is very good online documentation available and Salesforce offers good communication with its clients. It's very user-friendly and has a system that is easy to learn.

We've found the stability to be quite good.

The initial setup is easy.

The product can scale well.

What needs improvement?

The solution doesn't really have any weak areas. overall  , It's very good product.

but Technical support could be a bit faster. for the standard support , their SLA is about 48 hours which is not that fast if you have a serious issue 

Based on the platform capabilities . i see the Platform is very, very capable of handling a full ERP, and not only a CRM.

may be in the near future , SF will launch their own ERP system :)

For how long have I used the solution?

We've been using this solution for ten years at this point. It's been a decade. It's been a long time.

What do I think about the stability of the solution?

The stability of the product has been good overall. We don't experience any downtime. There are no bugs or glitches and it doesn't crash or freeze. You do need access to a good internet connection, however. Without a strong internet connection, you may experience some problems. However, that's not the fault of the Salesforce backend in any way. 

What do I think about the scalability of the solution?

The scalability is very good. If you need to expand it, you can do so relatively easily.

How are customer service and technical support?

Technical support is okay. It's average. Their response times could be faster in terms of getting assistance to us. I'd rate it overall at a four out of five. Mostly we are happy with the level of support.

Which solution did I use previously and why did I switch?

We did previously use another solution before Salesforce.

How was the initial setup?

The initial setup is very straightforward. It's not overly complex or difficult. 

The time it takes to deploy depends on what your plans are for the solution. Without any specific customizations, it's a very quick process. Once you log on, you have access. That's it. 

What's my experience with pricing, setup cost, and licensing?

The solution is relatively expensive. It also comes with extra costs. For example, extra technical support is a bit more. It can add up.

Which other solutions did I evaluate?

We did evaluate a few other options before ultimately choosing Salesforce. Among these was Microsoft.

What other advice do I have?

We're just Salesforce customers. We don't have a business relationship with them.

I'd rate the solution at a nine out of ten. We're mostly quite satisfied with the product and its capabilities.

I'd recommend the solution to other users and companies. However, you need a strong team to manage it. You need to have suitable admins on hand to properly implement the rules. 

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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