SmartBear TestComplete Review

Our biggest problem was the timing between input and responses, but a whole suite of tests could be run automatically.

What is most valuable?

The features of TestComplete that were most valuable to me were:

  • The ability to run a whole suite of tests automatically (which we did overnight)
  • The ability to create test scripts that were easy to modify;
  • The ability to easily review a log of software errors, if any

How has it helped my organization?

It would have been a huge task to have to run the test scripts manually, probably 12 hours straight. We were able to run tests on daily promotions of software so all software was tested every night, making any bugs instantly visible the next morning. It gave us quick confirmation that software changes worked, and without breaking any existing software.

What needs improvement?

We were testing handheld barcode scanners running WindowsCE with many menus of warehouse functions, and our biggest problem was the timing between input and responses. This was because sometimes the Windows PC feeding the scanner script data was faster than the scanner could process it, so we had to constantly tweek the wait times so the script wouldn’t bomb out. I have since used software with a “wait for” function that would wait for a response, but if TestComplete did, we didn’t know about it.

One of the main reasons I was hired was to use TestComplete with green screen applications, which was possible, but not easy. You had to know the exact column and row position of every text line on the screen so you could verify the string being tested and analyze exactly where and what the response would be.

For how long have I used the solution?

I used TestComplete as a QA Automation consultant for about six months.

What was my experience with deployment of the solution?


What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

Customer Service:

We never needed customer service.

Technical Support:

We never needed technical support.

Which solution did I use previously and why did I switch?

Nothing previous to TestComplete.

How was the initial setup?

That happened before I was hired, so I don't know.

What about the implementation team?

TestComplete was implemented with the help of contract software developers who created the test scripts, which was invaluable to be able to use it for testing, and to use them as templates so we could copy and modify to make new scripts.

What was our ROI?


What's my experience with pricing, setup cost, and licensing?


Which other solutions did I evaluate?

TestComplete was installed before I was hired, so I know nothing about this.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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