SmartBear TestComplete Review

It provides direct access to object internal properties and methods, but scripting languages should be extended to support more popular programming languages.

Valuable Features

  • High UI technologies coverage
  • Direct access to object internal properties and methods

Improvements to My Organization

Faster feedback on any product changes and uncovered problems before full regression starts. That can save a lot of time.

Room for Improvement

Scripting languages should be extended to support more popular programming languages like Java, C#, Ruby, Python. Many other vendors have such support or moved into such a direction. e.g. SilkTest has OpenAgent since 2008 with support of Java, C#. HP recently published LeanFT which integrates with popular development environments (Eclipse, Visual Studio). IBM solutions were initially designed for Java. Squish supports multiple languages. So, TestComplete should have support of such programming languages apart from VBScript and JScript modifications.

Use of Solution

About three years onwards.

Stability Issues

TestComplete had problems during long hours runs. In some cases it could crash without leaving any logs. Also, if there were some unhanded exception it could drop the error message waiting for user input. This is not really acceptable for nightly runs and required human assistance. But this problem is rather language-specific

Customer Service and Technical Support

Customer Service:

I never had to speak to them.

Technical Support:

I never had to speak to them.

Initial Setup

The setup is pretty easy.

Implementation Team

We used a vendor team. My advice for implementation is only one, follow the best practices (some of them are available on the vendor site). They were formulated based on real experiences.


ROI was never calculated explicitly, but normally the ROI point was expected to be reached after three to five months of the project.

Other Solutions Considered

Mainly, when we did an evaluation and comparison, TestComplete had two big advantages -

  • Good technology support
  • Relatively low price in comparison to other vendor tools

Which version of this solution are you currently using?

6 onwards
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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1 Comment

author avatarHenry
Top ReviewerTop 5Real User

Cool review