SmartBear TestComplete Review

Saves a lot of human resources by running full regression tests prior to each release


What is our primary use case?

The primary use is to run regression tests on a call accounting system as a web application, which is running on a Windows operating system. The tests simulate user actions using UI and database verification.

How has it helped my organization?

The solution has saved a lot of human resources by running full regression tests prior to each release. In addition, during the years, many major bugs have been detected by the tool, and it has saved us the big expense of fixing problems after a release. Our confidence with the tool increased as releases were performed successfully, without any rejections from the field.

What is most valuable?

The database checkpoints detect problems which are difficult for a human resource to find. In addition, verification of UI items in all screens is also important task that consumes too
much manual resources.

What needs improvement?

Name Mapping feature should be clearer. Whenever I use it, I do not really know what will work and what will not work.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Stability issues occurred only when connecting to the SourceSafe. Sometimes, after getting the latest version, the tool hangs and it should be reopened in order to recover.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer service and technical support responsiveness are high. Everyone is very professional.

If you previously used a different solution, which one did you use and why did you switch?

We did not have a previous solution.

How was the initial setup?

The initial setup was straight forward. No issues at all during the setup stage.

What about the implementation team?

The implementation was in-house.

What was our ROI?

Our ROI is about $10,000 a year.

What's my experience with pricing, setup cost, and licensing?

The license price for a physical machine is cheap, and for virtual machine, it is very expensive.

Which other solutions did I evaluate?

We did not evaluate other solutions.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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