SmartBear TestComplete Review

Good regressions tool, SoapUI tools, and cross-browser capabilities


What is our primary use case?

I use this solution for functionality testing, API testing, and performance testing.

We are moving away from this solution to use Eggplant Functional.

What is most valuable?

The most valuable feature of this solution is regression testing tools.

The SoapUI tools are very good, as well as cross-browser capabilities.

The GUI is very good.

What needs improvement?

There is a problem with usability because the speed decreases, which could be an issue with scalability because of too many hits on the site. It depends on how distributed their systems are, and how well they can handle multiple connections.

The artificial intelligence needs to be improved.

For how long have I used the solution?

I have been using this solution for between six and twelve months.

What do I think about the stability of the solution?

This is a good product in terms of stability.

How are customer service and technical support?

The technical support for this solution is always available. They have an online chat that is quick.

How was the initial setup?

The initial setup of this solution was quite smooth. It was not complicated and within a week it was working. It did not take long.

What about the implementation team?

We performed the implementation in-house.

What's my experience with pricing, setup cost, and licensing?

This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team.

Which other solutions did I evaluate?

We have also been using Eggplant Functional, and the decision has been made to move forward with that solution, instead of SmartBear. It is not for technical reasons. I also find Eggplant to be a little bit pricey.

What other advice do I have?

This product is quite mature, able to compete with other products in the market, and I would highly recommend it. Overall, we're very pleased with the implementation.

My advice to anybody who is considering this solution is to do a PoC and try this solution out. They can always reach out to me for help, and I can assist.

The biggest lesson that I have learned from using this solution is that there is a lot of hard work going on behind the scenes with this tool, to make each customer's journey easier. This tool is simple to implement and easy to use. If you don't have much time to do a lot of reading then it is still easy to take each case and adopt it quickly.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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