SmartBear TestComplete Review

Works perfectly with the CUTE application and great for Windows OS, but not other operating systems

What is our primary use case?

I'm currently are trying to apply it to our software application.

We use it for testing Windows applications for CUTE, based on the CUTE framework. For now, that's all we use it for because Complete does not suggest any other options that are appropriate for us. By that, I mean it doesn't seem to work with Mac OS, Android OS, and iOS.

What is most valuable?

I only have experience with Windows, so I find all the best features are for that operating system.

Complete works perfectly with CUTE. That includes all dialogues, right-click menus, or system dialogues, etc., which are handled well.

The solution has a great feature called macro recording. With it, I can make it into a macro in a few of the languages Complete suggests. This is really useful for me, personally.

What needs improvement?

The solution needs to extend the possibilities so that we can test on other operating systems, platforms and publications for Android as well as iOS.

Right now, Complete can test only on native Android and native iOS applications.

For how long have I used the solution?

I've been using the solution for about a month. 

What do I think about the stability of the solution?

This tool is quite stable. I had only one crash, and I sent a report for this crash to technical support. Everything else seems to work perfectly. Aside from the one issue, we haven't had any other problems.

What do I think about the scalability of the solution?

I don't have any experience, unfortunately, with scalability. We use just one instance on one machine so I've never attempted to scale the solution. There's just one user on the platform right now.

I am not sure if our organization will extend its usage in the future. We have a strong need to make this work on other platforms. We may switch to a different tool.

How are customer service and technical support?

I do have some experience with technical support. I've found a few answers to my issues on Smart BF5. I've also had assistance with the support engineers. So far, I've been satisfied with the level of support I have been able to receive. 

Which solution did I use previously and why did I switch?

I have used other solutions, including ALTA. It has good UI, but I don't know if you are really able to directly compare it to this solution. 

How was the initial setup?

The initial setup is straightforward. We found it simple and not too complex. Our team didn't run into any issues.

For us, deployment took two to three days.

What about the implementation team?

We didn't use an integrator, reseller or consultant for the deployment. We handled the entire process ourselves.

What's my experience with pricing, setup cost, and licensing?

I'm not sure if there are licensing costs involved in the solution. We simply bought the product outright and started using it.

What other advice do I have?

I'm currently working with the latest version of the solution.

My advice to others is to just decide if this tool is usable for your requirements. I spent a lot of time developing some tests, but then I understood that we actually needed more platforms. That's why we will switch to another tool. That's also why it's important to check your organization's requirements. Otherwise, like us, you may need to switch.

I'd rate the solution seven out of ten.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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