Smartsheet Reviews

Name: Smartsheet
Brand: Smartsheet
Rating: 4 (33 reviews)

Vendor: Smartsheet

4.1 out of 5

33 reviews
97% willing to recommend

374 followers

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Smartsheet is the enterprise platform for dynamic work. A leading cloud-based platform for work management, Smartsheet empowers organizations and teams to dynamically plan, execute, and report on work at scale, resulting in more efficient processes, innovative solutions, and better business outcomes.

Today over 90% of Fortune 100 companies and over 75% of Fortune 500 companies rely on the secure, scalable Smartsheet platform to connect the entire enterprise. The single Smartsheet platform gives people a solution flexible enough to adapt to the changing needs of dynamic work across a broad array of departments and use cases.

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Smartsheet is the #4 ranked solution in top Project Portfolio Management solutions and top Project Management Software. PeerSpot users give Smartsheet an average rating of 8.2 out of 10. Smartsheet is most commonly compared to Jira: Smartsheet vs Jira. Smartsheet is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 36% of all views.

Helped 768,740 peers since 2012

Featured reviews

Asma Ali

Project Manager at a government with 10,001+ employees

Jun 19, 2022

At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.

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Ian Herzing

Resource Manager at a non-tech company with 11-50 employees

May 12, 2022

I would like if Smartsheet allowed more formulas in its sheets. I don't think working with formulas is as intuitive as it is in Excel. I use Vlookups and index matches in some of my sheets, and I had to find an outside consultant to help me build out those formulas. I'm a pretty smart guy, but I could not figure out how to get the formulas to work in tandem across a couple of different sheets so I could pull in the necessary information. They could make the formulas more intuitive or provide more training. That's probably my biggest complaint. I also don't like having to save when I update a sheet or a report. Autosave is standard in most solutions these days. They have autosave, but it's not as quick as I'd like it to be. When I update a sheet, I want it to save instantly, so I can go to the next one. If you make a quick update and want to move on, you have to hit Ctrl-S and remember to save. It'll give you a pop-up window that reminds you to save. Most competitors, like Asana, have a quick autosave feature. In the next release, I'd like to see improvements to the dashboards. The dashboards are a critical feature, and I love building them for our executives here. They look fine, but they're simple lines of text and blocks. I think they could look a bit prettier. Smartsheet has invested time into thinking about how they display information on the dashboards, but they could do better. While I don't think there's anything wrong with their current dashboard visualizations, I would love to see a more modern look. Right now, the interface looks a bit dated.

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Ciprian Porutiu

Vice President, Operations & Delivery | Change Management | Digital Transformation at Marsh Limited

Apr 29, 2022

I'm working around project management. Anything that they can emulate from the more specialized solutions, in terms of Microsoft Project or anything else that could bring the project plans to a closer alignment with Microsoft Project, that'd be great in terms of task dependency and automatic adjustments. Maybe the solution could be a little bit more flexible. It's a very nice and optimal solution, however, it's not 100% in all directions. Some of the more advanced features of Excel could be there. You have certain fields that you conditionally format. On certain occasions, you are not able to override those. You have to go by the formula or eliminate the formula, the conditional formatting thing. That is sometimes in project management - you have to go by the rules, then you have to overrule certain times. It's a little annoying sometimes that you have to remove the conditional formatting in order to impose, for example, the red status, red, amber, or green, according to what you know, not what was calculated. Overall, it's something that we use and then we adapt our ways of working around the tools that we have. Altogether, it's a positive experience. I'm not a heavy user. Once I set up the template, it's just like using it there, however, I would be interested in maybe being connected to the labs, their labs in which they've got beta or gamma versions of proposed features being tested, and I would be willing to test them out.

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Smartsheet market share

Product category:

As of March 2024, the market share of Smartsheet in the Project Portfolio Management category stands at 7.7%, marking an increase of 2.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Project Portfolio Management

Key learnings from peers

Last updated Apr 16, 2024

Valuable Features

"The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that these dashboards can be shared with our clients without a license."
"The most valuable features of Smartsheet are its collaboration tools, the ability to centralize and prioritize projects, and robust reporting capabilities."
"Smartsheet is a really good tool for collaboration."

Room for Improvement

"Asana has a modern look and feel, particularly its agile project management interface featuring movable cards between columns."
"Areas for improvement in Smartsheet include better integration capabilities with other technologies through APIs and addressing limitations in reporting functionalities."
"We have to manually put in every dependency in Smartsheet."

Pricing

"The tool's monthly fee is 25 dollars, which is within the range of most cloud-based project management tools. I rate the tool's pricing a five out of ten."
"The solution is too expensive."
"The solution is reasonably priced."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Smartsheet Buyer's Guide for additional reliable information.