Webex Review

Integrates with Outlook and schedules meetings well but it is not reliable or consistent


What is our primary use case?

The primary use case is for video conferencing.

What is most valuable?

The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings. These features work well.

What needs improvement?

There are too many issues with getting people connected to meetings.

Reliability and consistency need improvement.

I would like to see support for connecting with customers who don't have Webex installed and to improve the audio quality.

For how long have I used the solution?

I have been using Webex for a couple of years, using the most up-to-date version.

What do I think about the stability of the solution?

There are some issues with stability.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

We have not had any experience with technical support because we have not had to call.

Which solution did I use previously and why did I switch?

I also have experience with Zoom and I find it to be a better product.

How was the initial setup?

The initial setup was straightforward and there was nothing difficult about it.

What other advice do I have?

My advice would be to get the full version, the enterprise version, and make sure that the initial setup is done properly.

Zoom is better, as it is easier and more consistent. 

I would rate this solution a six out of ten.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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