What is most valuable?
- Team collaboration
How has it helped my organization?
- Relieved some bandwidth
- Freed up budget
What needs improvement?
- Customer Service/Support
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and technical support?
- Poor Technical Support
Which solution did I use previously and why did I switch?
- Switched from WebEx to another provider
How was the initial setup?
What about the implementation team?
What's my experience with pricing, setup cost, and licensing?
- Annual contracts can be rough
What other advice do I have?
- This is the best everyone knows about, but there are plenty other players.