Webex Review

I used it for Team collaboration and Webinars.


What is most valuable?

- Team collaboration

- Webinars

How has it helped my organization?

- Relieved some bandwidth

- Freed up budget

What needs improvement?

- Customer Service/Support

- UX

For how long have I used the solution?

- 3 years

What was my experience with deployment of the solution?

- No, pretty easy

What do I think about the stability of the solution?

- No

What do I think about the scalability of the solution?

- No

How is customer service and technical support?

Customer Service:

- Poor

Technical Support:

- Average

Which solutions did we use previously?

- Switched from WebEx to another provider

How was the initial setup?

- Straightforward

What about the implementation team?

- In-house

What's my experience with pricing, setup cost, and licensing?

- Annual contracts can be rough

What other advice do I have?

- This is the best everyone knows about, but there are plenty other players.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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