Everbridge IT Alerting Reviews

4.5 out of 5 stars
Anonymous avatar x80
Real User
Director Of Operation Risk Management at a financial services firm with 1,001-5,000 employees
Apr 24 2018

What is most valuable?

You can build consistent templates. They give you a couple of different phone numbers, so if you have more than one incident (which we have had), you can page out to different people and have people run different call bridges from that point.... more»

How has it helped my organization?

We have been able to use it to track and verify that people are on the bridge. It has also made it much easier when you have one touch to join the bridge, and we have been tracking our resolution time, which is now shorter. This is partly... more»

What needs improvement?

The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure. I would like to see: When employees move locations, how does it correct in the system... more»
Anonymous avatar x80
Real User
ITSM Process Manager at a financial services firm with 1,001-5,000 employees
Apr 25 2018

What do you think of Everbridge IT Alerting?

Primary Use Case IT incident management. • Improvements to My Organization It's now a little quicker to get folks together on a bridge. It has enabled us to have quicker times to resolution. • Valuable Features The ability for people to be able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions.  • Room for Improvement The ability for members to change their schedules, and change the person their swapping with, could use improvement. • Use of Solution One to three years. • Stability Issues It's pretty stable. • Scalability Issues It's scalable. • Customer Service and Technical Support The tech support is great. They're almost always able to solve my issues pretty quickly. ...


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What is Everbridge IT Alerting?

Everbridge IT Alerting provides an Enterprise closed-loop incident response automation solution . The solution integrates and automates communications, collaboration and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster recovery Ops for faster recovery and delivery. IT Alerting capabilities include group and calendar management, on-call scheduling, automated escalation, pinless conference bridges, ChatOps, response workflow automation, recording, analytics and reporting. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform. Learn why 3,500+ enterprise customers trust Everbridge (NASDAQ (EVBG))  with their IT Response Automation Management and IT Alerting solutions; visit  ITAlerting.com  to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Everbridge IT Alerting customers

Facebook,  Ericsson, Choice Hotels, Endurance International Group, Sierra Nevada, Alexion, Digital Realty, Solutionary, Navy Federal Credit Union, Oakwood Worldwide, EastWest Bank, IBM, Core Logic, Paypal

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