Five9 Overview

What is Five9?

Five9 is a leading provider of cloud software for the contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Five9 Customers

Siemens
Phone.com
American Support
Citrix
NetSuite
Greenwood Hall
http://www.five9.com/customers

Five9 Video

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ITCS user
IT Admin at a insurance company
Vendor
Extremely easy to manage and maintain. Though well worth it, seems a bit pricey.

What is our primary use case?

We use Five9 to recruit agents all over the country, to set appointments for a lot of our agents, and to handle inbound insurance seminar request calls.
ITCS user
Operations Manager at a tech services company with 51-200 employees
Real User
We have moved to the email service provided by Five9, and are able to handle interactions much better.

What is our primary use case?

To manage customer interactions over voice and email. Customers call in to the number or email in to the email address provided on our websites, and the agents on our end respond to the customer interactions.

What other advice do I have?

I have been using Five9 for nearly 10 years now with multiple clients. I don't think there is any other product out there which is even comparable to the usability and functionality that Five9 has. I highly recommend Five9 to any and every company I know who is looking for a similar solution.