IBM Robotic Process Automation Reviews

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AnimeshJain
Real User
Head of Process Innovation and Robotic Automation at a tech services company with 1,001-5,000 employees
Oct 16 2018

What is most valuable?

The ability to do screen-level automation becomes key, and people can connect to it. Especially extracting data from a legacy application, putting information into an Excel,... more»

How has it helped my organization?

Speed. That's the key. When you create a transformation-type of a program, just the discovery itself usually takes between six to eight weeks. But in six weeks you can actually... more»

What needs improvement?

Extensibility is the key, especially in terms of the Recorders feature that we have. That should be browser independent. Enhance it, because some people have Chrome, some have... more»

What other advice do I have?

In terms of advice, every tool has an issue. We have evaluated multiple tools and every tool had an issue from a scalability perspective as well as from extensibility perspective.... more»
Luis Benitez
Real User
VP, Digital Workplace Strategy at a financial services firm with 1,001-5,000 employees
Mar 27 2018

What is most valuable?

I think simplicity is key. One of the things that we've noticed is how our developers have been able to quickly adopt the platform; but not only... more»

How has it helped my organization?

It allows us to transform the processes that we have so that, again, the simple tasks that happen on a day to day basis, but that are very time... more»

What needs improvement?

One of the things I would definitely like to see is more of the machine-learning and cognitive capabilities. For example, now that we're... more»

Which solutions did we use previously?

I think it actually came out of The World of Watson last year or Interconnect. There was a lot of talk about process automation and robotics, so... more»

What other advice do I have?

I would rate this solution a nine out of 10. I have to say I was pretty impressed with what I saw. I think now they can close the gap on... more»
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HeadOfDae17b
Real User
Head of Data Science at a pharma/biotech company with 10,001+ employees
Apr 01 2018

What is most valuable?

The most valuable feature is the ability to automate mundane tasks. This improves efficiency, reliability, etc. You can form critical operations which can be highly automated. At... more»

What needs improvement?

We would like more focus on understanding AI and how it can be used to manage exception handling.

Which solutions did we use previously?

We were not using anything previously. We just tried this solution.

What other advice do I have?

Focus more on change and make sure that there is buy in to try it out. Use a PoC model (proof of concept model), otherwise it gets really challenging to implement it at scale.... more»
Luis Enrique
Consultant
Director at a consultancy with 10,001+ employees
Mar 28 2018

What do you think of IBM Robotic Process Automation?

What is our primary use case?: For growth industries, the automation of call centers, service to the customer, these are the principal use cases. • How has it helped my organization?: The results in cost and time savings, the change in people, and the way they work. • What is most valuable?: Deployment is done in a small amount of time. • What needs improvement?: Better integration with artificial intelligence or with machine-learning. • What do I think about the stability of the solution?: It's stable. • What do I think about the scalability of the solution?: It's scalable. • What other advice do I have?: What's important for me when selecting a vendor are the price and the benefits. I am a strategist. So, I have to define a strategy for different...

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What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere enables you to automate the highly repetitive tasks normally performed by humans with robotic process automation (RPA) so you can boost employee productivity and allow employees to focus on higher-value knowledge work. The RPA solution from IBM includes market-leading RPA technology from Automation Anywhere, Inc. that is pre-integrated with IBM Business Process Manager Express, which allows organizations to orchestrate and manage multiple RPA bots, and better handle business process exceptions.

Also known as
IBM Robotic Process Automation with Automation Anywhere, IBM RPA
IBM Robotic Process Automation customers

The Hanover Insurance Group

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