We were using the Mircosoft CRM from which we migrated as the product version was obsolete. While evaluating the leading CRMs, we found Salesforce was the best fit for our ecosystem and business needs. 

We previously used Microsoft Dynamics. We switched to Salesforce because of its scalability and its new best practices. Those are the two major reasons.

There is ServiceNow. People think it is cheaper. But it is suitable for small organizations. 

Large organizations prefer Salesforce. 

The suitability of Salesforce depends on the specific use case. Salesforce offers a wide range of functionalities, including campaigns, e-commerce, and more. Broadleaf, on the other hand, is specifically designed for e-commerce. The choice between them depends on the company's needs and preferences. 

We previously used Oracle Fusion.

I previously used Oracle Sales Cloud.

The CRM product we used was not integrated across sales, marketing or support departments, nor was it integrated across borders (Europe and the US used separate instances). Just before the transition to Salesforce, that previous company reduced support to pay only and that was the final straw for us.

I have worked almost exclusively with Salesforce for the past several years because Service Cloud is the solution all of my clients have been buying. I previously worked with RightNow, which is now Oracle Service Cloud. But I found the upgrade process with RightNow to be problematic, leading to customers getting stuck on out-of-date versions of the product.

I have used many different solutions, but I have not switched to SFDC from them (this is not a knock on SFDC, but more of a situation where the other systems did their jobs).

We were using ZenDesk before being purchased by another company that was using Service Cloud. After we merged orgs, we began using Service Cloud. As a help desk solution, ZenDesk is much better. I've also used Kayako.

For this particular project, I did not; however, I have evaluated others against Salesforce in the past. What has usually been the tipping point is:

• The flexibility of the platform
• The tri-annual releases, which ensures that the platform is up-to-date
• Normally painless upgrades

I've not used any other solution.

I’ve used much of the legacy solutions previously within various enterprises, and found none of them to be as good as the Salesforce product.

I have been using it since the beginning of my career.

Previously we used a very old CRM system called Goldmine. We switched because Goldmine offered no reporting tools whatsoever. The managers, to get an overview of the deals that were due to close that month, had to have a daily check with every member of the sales team, and then compile a list of deals closing that month. Also, the interface of Goldmine wasn’t really that great. The entire system was becoming too primitive for our organization as it grew.

We previously used Microsoft CRM Dynamics.

All our users have had a Sales Cloud license and we already worked with queues, but converting the Sales Cloud license to a Service Cloud license for that specific department so that we could integrate Omni Channel and Live Agent was a good choice.

The biggest driver to do the switch was because of the fact we used another Chat provider on our website and the business came with the requirement to implement the chat transcripts in Salesforce. We had two choices: create an integration with Salesforce (which would have required some developers and custom development), or replace the chat function to Live Agent which is automatically integrated in Salesforce and the Service Cloud. It would eliminate the cost of an extra provider, save us money on custom development for integration, and has much more flexibility and scalability towards the future.

The choice was easily made.

We considered purchasing an app for service management, so we evaluated Service Max and JBB Mobile. We did not proceed with either as our company is in the process of implementing SAP.

No other CRM product was used before.

One customer switched from Siebel to Salesforce. They did this as Siebel was not adaptable to changing client environments.

I migrated my tech support team off of BMC Remedy and have migrated many clients off of Siebel and other systems.

Salesforce is much more easily configured so it can change as your business processes change; it’s extremely scalable so it can grow as your business grows, and it’s API is extensive so you can integrate with back office systems in a relatively straightforward way.

Yes, we were previously using Zendesk as our ticketing/case system. We chose to move to Service Cloud and Community Cloud because we were running our sales side on Salesforce and support on Zendesk. We wanted a single view of our customers so both sales support and accounts could see what was happening with the customer.

I used to use Clarify/Amdocs.