- Case Management
- Service Cloud Console
- Workflow Rules
- Territory Management
Logging activities and creating opportunities are easier than before, and it provides visibility of the sales pipeline.
Reporting needs improvement as sometimes we need to export data and work with it in Excel.
I've used it for three years.
Once set up, we've had no issues with deployment.
We've only had one stability issue in three years.
No issues with scalability.
9/10 - Sometimes cases need to be escalated more quickly.
No other CRM product was used before.
I did not participate in the initial setup.
We implemented it through a vendor team.
If you want to use Enterprise Edition or above and use a complex architecture, look for an experienced consultancy/in-house consultant to set up your organization initially.