Salesforce Service Cloud Review

It allows for collaboration as it tracks and shares everyone's input. But while initial set up can be a non-event, most businesses would need complex customizations.


Valuable Features

For us, the Force.com platform is the most valuable feature.

Improvements to My Organization

It's a great tool for collaboration because it can track and share everyone's input. You can also configure workflow rules to enforce process.

Use of Solution

I've used it for over five years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

It depends on your contract with Salesforce. There is a lot of information from the user and developer community that does not require a support contract with Salesforce.

Previous Solutions

I used to use Clarify/Amdocs.

Initial Setup

The initial set up can be a non-event. However, most businesses would need complex customizations.

Implementation Team

I have done it both in-house and with a vendor.

ROI

Put a lot of thought into your business processes before implementing Salesforce. It is very easy to automate chaos if your business process is not well-defined.

Other Advice

Put a lot of thought into your business processes before implementing Salesforce. It is very easy to automate chaos if your business process is not well defined.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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