Salesforce Service Cloud Review

It allows for collaboration as it tracks and shares everyone's input. But while initial set up can be a non-event, most businesses would need complex customizations.


What is most valuable?

For us, the Force.com platform is the most valuable feature.

How has it helped my organization?

It's a great tool for collaboration because it can track and share everyone's input. You can also configure workflow rules to enforce process.

For how long have I used the solution?

I've used it for over five years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

It depends on your contract with Salesforce. There is a lot of information from the user and developer community that does not require a support contract with Salesforce.

Which solution did I use previously and why did I switch?

I used to use Clarify/Amdocs.

How was the initial setup?

The initial set up can be a non-event. However, most businesses would need complex customizations.

What about the implementation team?

I have done it both in-house and with a vendor.

What was our ROI?

Put a lot of thought into your business processes before implementing Salesforce. It is very easy to automate chaos if your business process is not well-defined.

What other advice do I have?

Put a lot of thought into your business processes before implementing Salesforce. It is very easy to automate chaos if your business process is not well defined.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
More Salesforce Service Cloud reviews from users
Add a Comment
Guest