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Remote Monitoring and Management Software Reviews

Read reviews of Remote Monitoring and Management Software that are trending in the IT Central Station community:
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Real User
Owner
Jan 15 2018

What is most valuable?

* Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature. * The ability to manipulate and do things to the computer and file manager, then boot to safe mode,... more»

How has it helped my organization?

I function through LogMeIn, because it gives me everything I need. I spend all my days working in LogMeIn. It is pretty invaluable, especially if you are an IT support person.

What needs improvement?

The antivirus. I do not like the antivirus, and the update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the... more»
Real User
Technology Coordinator at a construction company
Feb 07 2018

What is most valuable?

Unattended Access, because I do a lot of support on machines that people are having trouble with, and sometimes I need to do that during non-working hours. I do not use it for remote printing. I do not use it for file transfers.

How has it helped my organization?

One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well.

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Real User
Chief Operating Officer, and HIPAA Privacy Officer at a tech services company
May 22 2018

What is most valuable?

The alerting system: It helps us determine what are high level alerts, and what are alerts which can wait for a day or two. We catch RAID failures, hot servers, bad drives (or predicted failures on drives), etc. We also find the scripting to... more»

How has it helped my organization?

* AEM improved our organization as we switched from N-able. N-able had very poor Mac support, and since we have a lot of Macs, AEM came in handy as their support is great for Macs. * It shaved off some costs. Although, it is pretty comparable... more»

What needs improvement?

We would like to see a little more functionality when monitoring network devices, such as switches and routers. While there is some simple SNMP monitoring of these devices, you can't dig into the traffic stats of the individual ports of... more»
Real User
IT Director
Jan 30 2018

What is most valuable?

The security, that I can glance down and see quickly who's up to date on patches, and who has virus concerns. Also, that I have a solution for users to have remote access to their personal computers.

How has it helped my organization?

For me, it's convenience because I cover three different offices, and I need to be able to remotely access any of those three offices from anywhere, anytime. With LogMeIn Central, I can do that.

What needs improvement?

Cost. It's probably worth the value, but the price increases over the last five years are getting harder to justify. Also, backwards compatibility for non-Microsoft-supported operating systems, for example, XP and 2003. In situations where I... more»
Real User
Manager
Mar 07 2018

What is most valuable?

The Remote Control feature and file transfer feature. The Remote Control and the Rescue feature are the main ones that I use.

How has it helped my organization?

It has saved me time because I don't have to go on-site. I can just do it remotely.

What needs improvement?

The file transfer could be better. They could make it a lot easier to deal with. If you use the TeamViewer file transfer, you click on the file here that you want to transfer, and you say where you want to transfer it on the desktop, and you... more»
Real User
Network Administrator
Jan 23 2018

What is most valuable?

The ability to remotely access machines with no user intervention required at the remote terminal. Other software we used needed someone to click a link and do a download for me to provide support. Now, with LogMeIn Central, I can get in and... more»

How has it helped my organization?

It’s enabled me to remotely do updates to servers and workstations in off-hours – without needing to travel into the office. Makes my life much easier.

What needs improvement?

The client could have a bit more functionality, as some changes can only be made through the web interface. (Name and group changes for machines, for example).
Real User
Medical Biller
Mar 06 2018

What is most valuable?

I want to make sure the remote control is as up-to-date as possible, so they do not have any lag time when they are working on the computers in my office.

How has it helped my organization?

It is convenient for my workers to be at home. Therefore, it is easier for them as their second job to do the work. That is a plus, and I improve productivity. My workers are able to work from home, so they are not here. It is convenient for... more»

What needs improvement?

As long as it continues to update with the current browser users, because sometimes we run into trouble where it is laggy, where the browser has updated, but LogMeIn has not.
Real User
Technology Director
Feb 25 2018

What do you think of LogMeIn Central?

Primary Use Case Remote access. • Improvements to My Organization If I need to make a change on a server that’s not accessible to the internet, then I can connect to my LogMeIn account, then from our console into the server, or I can use LogMeIn directly to the server, if it’s on there. • Valuable Features The biggest thing is remote access, to be able to get inside our network to be able to fix problems. • Room for Improvement It does what I need it to do. We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees. • Use of Solution Three to five years. • Stability Issues No issues with stability. It's always there when I need it. • Scalability Issues We don’t use it that often, but when we have...
Real User
Labtech Administrator and System-Admin at a tech services company
Aug 23 2017

What is most valuable?

First of all, the automation of LabTech is awesome. You can do any kind of automation from Labtech. You can integrate anything from LabTech, i.e., Auvik, Veeam etc. As per LabTech Patching, it is now different from the old Patch Manager. You... more»

How has it helped my organization?

One of the greatest benefits of LabTech is less client downtime. Because LabTech lets you proactively monitor and fix issues before they interrupt your clients’ business, you can virtually eliminate system outages. LabTech lets you monitor... more»

What needs improvement?

Reliability: Open a computer window new screen and it's slow.
Real User
Director of Information Technologies at a tech services company with 11-50 employees
Jan 29 2018

What do you think of LogMeIn Central?

Primary Use Case Accessing customers' servers. We're managing servers, PCs, printers, monitors. • Improvements to My Organization It saves us drive time, we don't have to go to clients. We can just use remote access. • Valuable Features The ease of remoting into a server, to be able to have remote access. And also alerts. • Room for Improvement It's not really a true RMM product but more of just a remote access. • Use of Solution More than five years. • Stability Issues It's pretty good, it's fairly stable. • Scalability Issues No issues with scalability. • Customer Service and Technical Support I haven't used tech support too much, but the times I have it's been fine. • Previous Solutions I can't remember what we used before, but it's been...
Real User
President at a tech services company with 11-50 employees
Feb 07 2018

What do you think of LogMeIn Central?

Valuable Features Remote access, we can remote access our clients, the workstation servers. We also use the reporting. Everything we use in there is for remote access. That's really it. There are some other features, but I don't particularly use them. There's file transfer, I use that occasionally. Event logs, I'll use that occasionally. But mostly, I would say 90%, is remote access. • Room for Improvement The screen. Make it clearer. The screen resolutions don't always line up. So clarity of the screen, and speed. • Use of Solution More than five years. • Stability Issues Occasionally, we encounter issues with stability. • Scalability Issues No issues with scalability. • Customer Service and Technical Support We haven't really used the tech support. •...
Real User
IT Manager at a non-profit with 51-200 employees
Mar 06 2018

What do you think of LogMeIn Central?

Primary Use Case I support our employees' hardware in six locations. • Improvements to My Organization No one needs to wait for assistance, I am a phone call away. • Valuable Features Unattended remote assistance – I save travel time and money. • Room for Improvement The price needs improvement. It is ridiculously expensive now, and no features have really changed. • Use of Solution More than five years. • Stability Issues Yes, the initial load is terribly slow and often has delays with the login page loading. • Customer Service and Technical Support I can’t even get someone to update my billing information. I haven’t needed tech support for this product, but the tech support I get with GTM and OV is very slow and tedious. • Initial Setup Pretty...
Real User
President
Jan 21 2018

What do you think of LogMeIn Central?

Primary Use Case I support POS systems and security systems. Our primary software is MicroSale. I manage POS hardware/software, printers, and servers. I use it for solving Windows, software, and network issues that are solvable when dialing in. I also use it to monitor the systems, to see if the computers are up to date on everything. • Improvements to My Organization The biggest improvement is being able to solve problems or do upgrades of software without having to go onsite. • Valuable Features Being able to dial in and transfer files for updates. • Room for Improvement Sometimes it just fails to load. • Use of Solution More than five years. • Customer Service and Technical Support Support has been very good when I have used it. • Previous Solutions A...
Real User
Integral Color Specialist
Mar 06 2018

What do you think of LogMeIn Central?

Primary Use Case The primary use case for this solution is customer support. We manage servers, computers (laptop or desktop), and POS hardware/software. We are also leveraging Central to keep our endpoints secure. • Improvements to My Organization Using the product, we provide a quicker response when supporting customers. • Valuable Features We support a large geographic area across the West Coast. We install our PCs at customer locations throughout the country and are able to support them remotely rather than having to travel to those locations. • Room for Improvement File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. • Use of Solution More than five years. • Stability Issues No stability...
Real User
IT Manager at a construction company
May 23 2018

What is most valuable?

Remote access and detailed monitoring help us support our equipment, which is spread throughout the Southeastern US.

How has it helped my organization?

We have several remote users, and this would be very difficult to manage with the small IT team that we have. This product saves us a lot of time and increases our efficiency.

What needs improvement?

Like most companies these days, they always change the GUI to some dumb-down version of tiles, which are more "user-friendly", but slows my team down in the end. We have requested a "classic view" with no fancy screens and colors. Just detail!

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