Bomgar Remote Support Review

To standardize routine tasks, we can write scripts and run them to speed up troubleshooting and standardize assistance.


What is most valuable?

Integrated chat, jump to, and canned scripts.

How has it helped my organization?

To standardize routine tasks, we can write scripts and run them within Bomgar to speed up troubleshooting and standardize assistance.

What needs improvement?

When we first purchased Bomgar, the support blew me away. Over the last two or three years however, it dropped off. it was still pretty good, but now long hold times, and they now want to charge for some support. their support team is very good, but not as good as it was.

For how long have I used the solution?

Six or seven years.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

Never! This is the most stable product on the market.

How are customer service and technical support?

Customer Service:

8/10

Technical Support:

10/10

Which solution did I use previously and why did I switch?

Dameware, PC-Duo, SMS Remote Connect. Bomgar has the most feature-rich and stable product on the market.

How was the initial setup?

Very straightforward.

What about the implementation team?

In house

Which other solutions did I evaluate?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
1 Comment
author avatarOrlee Gillis
Consultant

Have there been practical implications (in your user experience) of the help desk being less present lately?

Guest
Sign Up with Email