IBM BPM Review

Has good APIs and push notifications


What is our primary use case?

We use IBM BPM for AC Kronos process management to use for calls and users. 

What is most valuable?

I like the APIs and the BPM Coach is a good tool. But if I had to pick one, it would be the API.

The push notifications are also good. 

What needs improvement?

The debugging needs improvement. There is some confusion surrounding the debugging.

They should also improve the APIs.

For how long have I used the solution?

I have been using IBM BPM for four months. 

What do I think about the stability of the solution?

It is scalable. No bugs or glitches. 

We don't use it in the production systems right now. We're just using it in the pilot mode. 

What do I think about the scalability of the solution?

Our teams work on scalability and I think it is good. It's based on IBM vSphere, and the scalability is good.

It's used by around 10,000 people and around 15 developers.

How are customer service and technical support?

IBM's technical support is not enough. We don't get good responses from technical support.

How was the initial setup?

The initial setup was straightforward. It's automatic, then you compress it.

It took us around one day to install it. 

What other advice do I have?

My advice would be to use an open-source solution. It would be more valuable than IBM. Our company is based on IBM. IBM is good for our needs but I wouldn't recommend it for an old age company. An open-source product would be better. 

I would rate IBM BPM an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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