IBM BPM Review
A great BPM product for big companies. It needs to offer more configuration options than coding options.


Valuable Features

  • The simulator of process execution
  • Toolkits and workspace for sharing resources
  • Adapters for different technological environments
  • SOA infrastructure, embedded ESB
  • Backup (export) and restore (import) system (Snapshot)
  • Speed and ease of deployment + governance / version management

Improvements to My Organization

The scenario was a process of renewal of customer contracts, the improvements were :
  • Faster: industrialization of the renewal process with the automation of certain tasks and a clarified organization can handle a case 3 times faster.
  • More efficient: the renewal part by weight of non-renegotiated contracts processed instantly and adjustments made possible by monitoring the real-time tasks significantly increase the capacity of quantitative and qualitative processing contracts.
  • Less expensive: the time saved as well as automated controls in place to avoid human errors and double entry treatments are examples of significant gains.

Room for Improvement

The tool needs to offer more configuration options than coding options. Develop the intuitive side to reach some functionalities (help).

Use of Solution

I used the solution for about 6 months to develop an application based on health services process.

Deployment Issues

Yes, especially integration and browser's version compatibility problems. We also had some performance issues due to the lack of technical architecture knowledge.

Stability Issues

None

Scalability Issues

None

Customer Service and Technical Support

Customer Service: GoodTechnical Support: Intermediate

Previous Solutions

Did not use any other solution

Initial Setup

It was complex for some of us (IT but non technical profiles)

Implementation Team

We were the vendor team and worked with IBM

Pricing, Setup Cost and Licensing

N/A (Confidential)

Other Solutions Considered

No

Other Advice

Be careful about the technical architecture and migration planning/resources
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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2 Comments

it_user211983User

good info Lamine

24 March 15
Ravi SuvvariReal UserTOP 5POPULAR

Very useful info about BPM lamine Thanx for sharing

15 April 15
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