Jira Review

JIRA is good once you've gotten the project started.


Valuable Features:

Maintained by a big company. Simple installation process. Extremely customizable. Front-to end exposure (repository, issue tracking, feature management, etc.). Enormous user base with lots of exposure. Add-on plugins. Excellent documentation and support. We can take advantage of the 10 user certificates of confluence and green hopper. Will be good to use when the project is going to start.

Room for Improvement:

Generally, customization, granted that it is done only at system productions state, is hard and time consuming. Most of functionality that is not required for use of system, cannot be deactivated; you need to dig through all superfluous stuff, in many cases. Even though JIRA documentation is immense and solid, filled with tutorials, you really need docs, to use JIRA, the system is so complex that you need to read docs almost for every customization task and even then, some views are hard to understand.
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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3 Comments

author avatarit_user4401 (Developer at a transportation company with 1,001-5,000 employees)
Vendor

I agree with your pros and cons, and I would like to ask you a question. Do you know if I can assign issues to multiple users or groups? Thanks.

author avatarit_user116970 (User)
Vendor

Yes, by using batch.

author avatarit_user116970 (User)
Vendor

Sorry, Meant bulk change on the tools menu